Responsible for an IT Support Budget? 7 Top Notch Ways to Spend Your Money

Increasingly, effective IT infrastructure plays a vital role in business success.

As a start-up, it’s common for a business owner or in-house team member to take responsibility for the ongoing management of IT issues.

However, as businesses grow so do the complexities of the technologies required to ensure their smooth-running. Not only can this be time consuming, but only a true IT expert can offer the correct support to enable a business to thrive.

If you’re responsible for the IT needs of your operations, it’s likely you’ll find yourself spending more of your valuable time resolving IT frustrations as your business grows.

By handing over your IT responsibilities to an external expert, you can rest assured of a network that’s always primed for peak performance. Meanwhile, you’ll get back time to focus on running and growing your business.

From resolving one-off network issues, to providing ongoing support to handle all IT requirements, the right external IT support partner will have the skills and knowledge to make sure your infrastructure will not impact on productivity, customer experience or reputation.

In terms of what your IT support package should cover and the associated costs, the specifics of the services required will vary from business to business. Always remember, there is no one-size-fits-all solution. Many considerations need to be made to ensure you have access to the right support for you.

How much you spend on IT support and what type of support your spend covers will be entirely unique to your circumstances. There are, however, a few key areas that every business should consider:

1. The modern business has no option but to set aside some budget for expert IT support.

Surprisingly, even in this day and age, some businesses simply do not follow this golden rule! The smart businesses of today should be willing to dedicate around five per cent of their budget towards IT, from ongoing support, to the costs associated with upgrading and maintaining vital hardware, software and licenses.

2. In-house support is expensive when compared to an outsourced solution.

The support of an external IT partner will never cost as much as the salary of an in-house IT expert. Plus, with an external partner you have access to an entire team with broad expertise, available to you for 24/7 support. This kind of access will ensure issues are dealt with swiftly and have minimal impact on business operations and productivity.

Perhaps a more important consideration than the budget dedicated to having round-the-clock expert support is the potential losses caused by reduced productivity and profitability, and potential reputational damage.

Essentially, you can reduce your IT spend, while simultaneously increasing your overall IT capacity and access to support. Surely that’s a win/win?

3. When investigating potential IT support partners, one thing you shouldn’t need to allow for in your budget is a network audit.

Any decent IT support provider will conduct a free network audit as a standard part of their process. They will review your current set-up, work to understand the size and nature of your business, and the number of employees, locations and devices. They will also consider all anticipated future needs and goals. It is this background knowledge that will help determine the type of support you need, and the recommendations that will support the growth of your business.

4. Don’t be afraid to upgrade!

Outdated legacy equipment places your business at a disadvantage in terms of functionality and efficiency, particularly when compared to those taking advantage of the latest innovations. Given their thirst for knowledge about the very latest, industry-leading solutions and technologies from around the world, an IT support partner is in the strongest position to make sure your system always remains fit-for-purpose.

When deciding how to divide your IT budget, make sure to allow a substantial portion for rebuilding and upgrading clunky systems that slow you down. And this should not be seen as a one-time thing! Advice on potential improvements to your system should be offered by your IT support partner in an ongoing capacity, to ensure you are well-equipped to meet both current and future goals.

5. Consider any restraints that may impact your approach.

When working with your external IT partner to determine which aspects of support you should invest your available budget in, you should also consider any current constraints that require your IT infrastructure to be set-up in a certain way. For instance, as an increasing number of businesses turn to the cloud, others may not be able to embrace a solution that’s 100% cloud-based, particularly where personal data is required to be saved on-site for compliance reasons.

This is where the support of an external IT expert can prove vital. Equipped with a thorough understanding of the tech landscape, plus their insights into the specifics of your business, they can advise on how best to develop a tailored solution that will meet your needs, within budget.

Having said that, the more complex your set-up, the more expensive it tends to become to maintain. Your IT support partner will therefore also need to ensure the most straightforward set-up within your parameters, while keeping ongoing costs to a minimum.

6. One smart area to dedicate a significant portion of your IT budget to is security.

Regular security reviews and upgrades are crucial in today’s evolving IT landscape. The recent shift towards remote working has brought with it a host of new security risks, as businesses look for ways to enable their staff to access critical company data and applications from more devices and locations.

Your IT support partner can proactively work with you to make sure the most powerful security measures are in-place, detect and mitigate threats, and protect your systems and business data from cyber attacks. Coupled with regular and effective data back-ups, these steps will put you in the best position to make a swift recovery should disaster strike. Failure to do so could be potentially devastating for business continuity and recovery.

7. Enabling your geographically dispersed team to continue to work cohesively.

Also on the remote-working front, businesses continue to seek out new ways to enable their teams to seamlessly collaborate regardless of geography. And with the trend towards remote working unlikely to disappear any time soon, this would seem like a smart investment.

Microsoft 365, for example, has proven an invaluable tool in recent times for supporting workforce mobility, thanks to easy and secure access to business data from any device alongside features including virtual meetings, live document editing and instant messaging. It is therefore well worth allowing some money in your IT budget to implement a platform that offers these capabilities.

Fundamentally, the majority of your business IT budget is best invested in consultation with an expert IT support provider, with the knowledge required to advise on the best support solutions for your distinct business needs.

Call us now on 1300 277 477 or e-mail us at info@essentialit.com.au and see how we can help your business.

At Essential IT, we like to make IT easy for you. So why wait? Call or click right now.

Essential IT Group - IT Services Provider Sydney

The Best Advice You Could Ever Get About IT Support

Growing businesses or those with ambitions for significant expansion in the near future should already be considering starting a relationship with an external IT support partner. The reality is, as your business grows so will the complexity of your network infrastructure and the problems and opportunities that will eventuate.

You’ve poured your blood, sweat and tears into building your business, so don’t let it be your lack of capacity to mitigate tech-based risks or capitalise on new IT opportunities that leads to a backwards step. Afterall, we live in an age where network issues can seriously impact productivity and customer experience, which can lead to costly reputational damage.

Often, start-ups will assign IT responsibilities to an in-house member of the team, regardless of their degree of expertise. Some small business owners might even take on this responsibility themselves. But as this responsibility becomes more unwieldy with the increasing network demands of a growing business, they can find themselves struggling to satisfactorily meet the demands of their evolving business with their existing in-house expertise.

Turning to an external IT support partner will therefore not only ensure the most effective resolutions, but will remove frustrations and headaches from the team, and give them time back to do what they do best, and focus on their core areas of expertise.

With access to enterprise-level support, hardware and software, industry-leading solutions and the latest technologies will be continually at your disposal, all for a low monthly cost

Many considerations need to be made before it’s possible to accurately identify the type of IT support your growing business will need. If somebody tries to offer you an ‘off-the-shelf’ solution, it’s time to continue the search …

A thorough understanding is key

One of the most important considerations to make when looking for an IT support partner is their commitment to understanding the nature of your business and future direction, before developing a tailored support package that’s right for your distinct needs. You’ll know you’re dealing with a quality provider when they ask insightful questions at the very beginning of the relationship to ensure a thorough understanding of your business requirements.

Ask for a free network audit!

Any serious IT support partner will be more than happy to conduct a thorough investigation of your current set up, to help inform recommendations for improvements. Whatever your budget or resources, a solution can be tailored to make sure your issues are fixed and business performance is boosted!

Look for a long-term partnership

A good IT partner will be committed to becoming a permanent fixture and trusted extension of your team. When doing your research, see if you can ascertain whether your potential partners have a successful track record for developing long-term client relationships. This is the best way to guarantee your network is continually making use of the right tools and technologies for optimal performance.

Get serious about security!

Security issues are likely to remain top-of-mind as staff continue to access company data remotely, from more locations and devices than ever before. Look for a partner with a commitment to taking the preventative steps that will protect your network and critical business data from all potential cyber breeches. Ideally, a proactive and forward-looking approach will mean potential issues are properly managed before they even have an opportunity to cause disruption to your business operations.

Part of any effective commitment to security should also include regular data back-ups, to avoid potentially debilitating data loss in the event of a disaster, and place your business in a strong position to make a fast and full recovery, both financially and reputationally.

Explore ways to keep your remote team working together

Again, with more people turning to remote working, businesses should continually explore new virtual ways to enable their people to work together as effectively as if they were all under the same roof. Microsoft 365 is one platform that has proven invaluable for supporting mobility and collaboration in this way, thanks to the access it offers to business data from any device or location, and features including virtual meetings, live document editing and instant messaging.

Using their deep understanding of your unique business requirements, your IT support partner should not only be able to recommend the most appropriate collaboration platforms for you, but will also support their implementation and adoption.

A proactive approach is vital, both ln the long and short-term

While seamlessly taking care of issues that arise today, find an IT support partner that can also demonstrate its commitment to keeping one eye on the future. Regularly reviewing your technology and making recommendations for improvements will ensure your network continues to evolve to meet the ever-changing needs and expectations of your business, staff and customers.

Up-to-the-second knowledge, to fortify your business for future success

An expert with a passion for the IT space will remain fully across the latest products and innovations in a rapidly evolving space. They can therefore present suggested improvements, and use their insights to clearly outline the potential benefits to your particular business.

One example is the cloud, which offers a secure platform for the storage of critical business data in a scalable, flexible and affordable way … particularly when compared to the traditional and costly dedicated physical server! Of course, compliance may dictate certain information cannot be stored in the cloud, meaning it’s important to seek the advice of an expert who can recommend the best hybrid solution.

A good IT partner should be thinking about today, as well as looking six months to a year ahead. And beyond that, they should have a long-term plan that will offer ongoing improvements to your IT operations for many years to come.

Make your technology work for you!

Thanks to a steep drop in price, enterprise level technology is now affordable to small and medium sized businesses. This includes a variety of automation tools which can offer any size of business the opportunity to automate more processes, eliminating routine and time-consuming tasks, while enhancing productivity and profitability.

Your technology is also likely to be collecting valuable data every day, which with the right tools can be used to provide valuable insights to aid smart decision-making and add value to your operations. Therefore, the successful businesses of tomorrow will engage the expertise of an IT support partner with a deep understanding of enterprise technology and automation, and how it can most effectively be utilised.

An external IT support partner is a vital resource and can be called upon to perform a variety of different tasks – from providing ongoing troubleshooting support 24/7, to offering informed recommendations for network improvements that will enable ongoing success.

Call us now on 1300 277 477 or e-mail us at info@essentialit.com.au and see how we can help your business.

At Essential IT, we like to make IT easy for you. So why wait? Call or click right now.

Essential IT Group - IT Services Provider Sydney

Everything You Need to Know About IT Support

By this point in time IT support is ubiquitous. An always-on service, your IT support team helps ensure that your business’ systems, processes, tech, and networks run smoothly. They help to fix bugs, to catch errors, and to… 

For some, that’s the limit of their knowledge about the services their IT support team provides. 

So if that’s about as much as you know about your IT support service, we’re going to take a detailed look at what the IT umbrella actually covers, and what this means for your business.

A summary of IT support services

Your IT support team is there to manage, maintain, and optimise your business’ computer networks and technology. They provide technical support to your teams to ensure your computer systems and software run smoothly. They install, configure, and update your software and hardware, and manage your devices. And, of course, they solve technical issues as they arise.

So while the term captures that quite succinctly, it doesn’t really give you the full picture of what IT support can deliver for you.

So, what can your IT support team actually do?

What your IT support team actually does really depends on their skill level, and your business needs. But if we were to generalise, we would say your IT support should:

  • Install and configure your business’ hardware and software, systems, networks, devices, and peripherals like printers and scanners
  • Provide monitoring, management, and maintenance of your computer systems and networks
  • Provide multi-site data backup services, both physically and remotely
  • Set up all your new users, manage their accounts, and ensure they have all the right software they need to perform their job
  • Provide technical support to all staff in your business, helping them to keep their computers running smoothly
  • Ensure your antivirus software and firewalls are updated regularly
  • Repair and replace any hardware as required
  • Manage and negotiate your internet contracts
  • Provide IT training to ensure your staff are fully across all the tools and technology you need to use, and they understand correct security protocols
  • Provide full reporting to ensure a) you can see the full picture of how your systems are running, and where they could be operating more efficiently; b) you’re aware of any cyber threats against your network; and c) you can see where your IT budget is being spent.

Your IT support team tailors their services to your business’ needs, and evolves them as your business requirements do.

The benefits of IT support services

Save you and your staff time

You and your staff don’t have the skills or experience to sit there and solve every technical issue you run into; if you did, you’d be in IT support. Your IT support team is there to solve these issues for you, so you can get on with your job. 

They can fix your computer and network issues as they occur, saving your business from future downtime. When issues do occur, an experienced IT support team gets your networks up and running quickly, stopping you from losing precious business hours. They can even help you optimise your software, systems, and internet connection, to speed up your processes and make your communications faster.

Save you money and improve efficiencies

Without the right IT support team your business is effectively losing money. Errors take longer to fix, hardware breaks more often, and your staff spend more time waiting for a solution.

A good IT support team are experts in their field. As well as delivering technical support more quickly and efficiently, they’ll help you analyse your business’ requirements and ensure you’ve got all the software and hardware you need to do your job properly. They’ll help you upgrade your systems when you need to, and do away with legacy software that’s slowing you down.

Provide you with peace of mind

They’ll be able to provide proactive and efficient cybersecurity, ensuring your business’ IP doesn’t fall into the wrong hands. In the event of cyber threats, they’ll eliminate any threats quickly to get you back up and running sooner. They’ll keep your software updated to provide less chance of cyber attacks occurring. 

And if they provide 24/7 support, this means you’ll always have someone there to fix your problems, keep your systems running, and help you bounce back from any cyber threats that you might otherwise not have been aware of.

Find out more about your IT support

Get in touch with Essential IT to learn more about our IT solutions in Sydney, and discover what IT support is really all about.

Call us now on 1300 277 477 or e-mail us at info@essentialit.com.au and see how we can help your business.

At Essential IT, we like to make IT easy for you. So why wait? Call or click right now.

Essential IT Group - IT Services Provider Sydney

Are You Getting the Most out of Your IT Support?

IT support is often one of those services that you only think about when you need it. Your internet connectivity goes down, your printer isn’t working, or someone opens the wrong email and downloads something they shouldn’t have.

But while these are essential services, there’s actually so much more that your IT support can do for you.

Here’s what you can do to get more out of your IT support service.

IT is for more than just fixing bugs

If you only use your IT support team as a help desk role, then you’re not using them to their full extent. After all, IT support services cover the full spectrum of information technology—that’s a lot of ground to cover.

Your IT team can:

  • Analyse your entire network, determine vulnerabilities, and enable you to plan a safer, more secure business system
  • Run regular backups, or automate the backup process altogether, to ensure your business’ data is safe, no matter what happens
  • Negotiate with your product vendors on your behalf to get better prices for your tech and software
  • Provide training to you and your staff, whether it’s for a specific piece of software, a new device, or correct email cybersecurity protocols.

But if an error does occur, give them as much context to your problem as possible

True, your IT support team is there to help fix your issues and errors. But to get the most out of your IT support service you need to give them the right information to help you. It’s no use just saying that your computer doesn’t work—be specific. Having a basic level of information available can help them solve your problem quicker and get you up and running faster.

If you’re opening a support ticket, describe the problem in detail. Instead of simply saying your browser isn’t working, tell them what you were trying to do, and describe the error that’s appearing. Better yet, take a screenshot and send that along with your service request.

If your computer’s internals are making a funny sound, give them the background as to why. You can be honest: if you spilled a cup of coffee down the back of your computer, that’s okay. They just need to know what led up to the error, so they can fix the actual problem at hand.

Honestly? You might not need them for everything

We’re not saying you should fix your own IT problems. Far from it, as this can often lead to a much worse result. But by using a little initiative when an error occurs you can actually help your IT team help you.

For example, if a certain app isn’t working or your browser isn’t loading, try closing it and opening it again. Check to see if another browser works instead. Log out and log back in to any accounts.

Or, and not to sound like a cliché, try turning your computer off and on again.

These types of actions, no matter how mundane they feel, can actually fix a lot of immediate errors. By fixing these errors yourself, you’ll feel like you’ve achieved something—and you’ll also free up your IT team’s time to focus on other projects, or other issues.

Involve your IT support team at the planning stage

Your IT support team is there to make your systems run smoothly, keep your hardware and software updated, and help set up new staff and remove old users. And if they only receive these requests at the last minute, it’s going to be a scramble to complete each task thoroughly.

By bringing your IT support services onboard at the planning stage of your projects, you can give them a roadmap for what support you need, when you need it.

This allows you to use their time and experience much more effectively. They can give you the timeframes they need to set up new programs, update software, bring new users online, and provide training. You can then plan this out in advance, so there are no missed communications or last-minute frustrations.

Importantly, they can also help you draft and implement more effective and efficient IT policies, and help you to deliver a more streamlined working relationship.

So, are you getting the most out of your IT support service?

Essential IT is here to make your life easier, and help you get the most out of your IT support in Sydney. Get in touch with us today to discuss how you could be getting more out of IT support for your business.

Call us now on 1300 277 477 or e-mail us at info@essentialit.com.au and see how we can help your business.

At Essential IT, we like to make IT easy for you. So why wait? Call or click right now.

Essential IT Group - IT Services Provider Sydney

Why Choose Essential IT

At Essential IT we are IT experts! Information Technology can get complicated. That is why it’s so important to pick and IT company that cares about your business.

“Simplifying IT”

We work with small and medium size businesses throughout Sydney. We help integrate information technologies into your business so that you can save time, cut costs and spend more time focused on your business!

The 3 main services running at the core of Essential IT include advanced support solutions, hosted services and project management.

Why Choose Essential IT?

Fast Response

At Essential IT, we take care of our clients! With 24/7 support you can rely on Essential IT to resolve your computing issues quick smart. With the availability of onsite and remote support, no matter your IT issue we can help resolve the problem fast.

Contact us today if you would like to discuss tailoring a Service Agreement to suit your business.

Multiple Services

Essential IT are at the forefront of technological advancements. As technology advances, we know how to best tailor and implement these technologies to improve the performance of your business.

The areas in which we are poised to implement these newly developed technologies are:

Highly Trained Team

Essential IT only employees highly accredited IT professionals. We’ve got years of IT industry experience and have team members that specialise in various IT fields.

This is what allows us to tailor a solution based approach to our businesses objectives. The depth of skills and experience our team posses set us apart from other IT companies.

Call us now on 1300 277 477 or e-mail us at info@essentialit.com.au and see how we can help your business.

At Essential IT, we like to make IT easy for you. So why wait? Call or click right now.

Essential IT Group - IT Services Provider Sydney

IT Support and Our IT Support Services

At Essential IT we pride ourselves on delivering the best IT Support advice to help your business grow and succeed.

“Simplifying IT”

We work with small and medium size businesses throughout Sydney. We help integrate information technologies into your business so that you can save time, cut costs and spend more time on your business!

Do you want spend your time growing your business? Or would you rather spend your days crawling under desks trying to find the magic button that will make your computer work, your IT bugs disappear and your printer just start, full stop?

Essential IT offers all the IT support that you’ll ever need. No matter what area your business is in, you need cost-effective, reliable and trusted IT provider to keep the show on the road. And you need the infrastructure, software and scalable capability that means that you’ll be in the same great shape down the line. As your business evolves.

Want to upgrade your systems, move offices, increase productivity or migrate to new software? We’ll make it happen. We take security very seriously and we’ll help you keep track of how data is moving around your organisation. That means everything from keeping tabs on your teams productivity, through to safeguarding highly sensitive information.

We’ll listen to what you need, customise a package that’s right for you, find the best price out there, set it all up and then keep it running like clockwork.

Call us now on 1300 277 477 or e-mail us at info@essentialit.com.au and see how we can help your business.

At Essential IT, we like to make IT easy for you. So why wait? Call or click right now.

Essential IT Group - IT Services Provider Sydney

Backup Your Data | Cloud Backup Solutions

At Essential IT we pride ourselves on delivering the best Backup advice to help your businesses data stay safe so that you can grow and succeed.

“Simplifying IT”

We work with small and medium size businesses throughout Sydney. We help integrate information technologies into your business so that you can save time, cut costs and spend more time on your business!

Protect what matters most. Would your business survive a theft, fire or flood? Then why leave your most important asset unprotected? The risk of losing your data is one of the biggest threats to your business.

With IT Backup Solutions from Essential IT, your data is protected by the safest, state-of-the-art continuous backup method available on the market today. Continuous backup combined with standby server technology gives you the peace of mind to focus on what’s really important – your business. And since we own the hardware, you’re protected from obsolescence.

With IT Backup Solutions from Essential IT gives you continuous protection of your company’s critical data with no effort on your part, so your business will remain protected even if your main server were to crash.

Our partnerships with leaders in the technology industry allow us to provide businesses like yours with offsite backup that delivers the security and reliability of enterprise-level designs, featuring triple offsite redundancy without the sacrifice of local storage. Best of all, our multi-platform offsite backups are all-inclusive, so you don’t have to worry about surprises to your business or your budget.

Don’t risk everything you’ve worked for.

Call us now on 1300 277 477 or e-mail us at info@essentialit.com.au and see how we can help your business.

At Essential IT, we like to make IT easy for you. So why wait? Call or click right now.

Essential IT Group - IT Services Provider Sydney

IT Procurement and IT Procurement Services

At Essential IT we pride ourselves on delivering the best IT Procurement advice to help your business grow and succeed.

“Simplifying IT”

We work with small and medium size businesses throughout Sydney. We help integrate information technologies into your business so that you can save time, cut costs and spend more time on your business!

Bringing the world to your door. Essential IT have laid down a solid foundation and experience in anticipating a range of IT procurement needs across a variety of industries.

Your needs can be met with Essential IT’s proven track record of effective pricing, quality products and customer service. Why taken on the burden of in-house procurement when you can join our satisfied customers from around the country? The IT Procurement process can be arduous. Choosing the right procurement technology and then comparing prices can be convoluted. Trust our experienced IT Procurement managers to handle all of your information technology acquirement.

Our experienced procurement team will help identify the IT resources that are letting your business down. Whether a simple update is required or a major overhaul, Essential IT will guide you every step of the way.

Knowing what your business needs now and into the future is just one element of the process. Knowing you have got what you need at the best possible price is the other. Essential IT will use our strong relationships with key suppliers to ensure the right decisions are made and cost saving are passed on to you.

Get in touch with us to see how our IT procurement experts can help your business grow.

Call us now on 1300 277 477 or e-mail us at info@essentialit.com.au and see how we can help your business.

At Essential IT, we like to make IT easy for you. So why wait? Call or click right now.

Essential IT Group - IT Services Provider Sydney

PXB Phones & Cloud PXB Phones

At Essential IT we pride ourselves on delivering cost-effective IT products like Cloud PXB Phones to help your business reduce costs.

“Simplifying IT”

We work with small and medium size businesses throughout Sydney. We help integrate information technologies into your business so that you can save time, cut costs and spend more time on your business!

Replacing your ageing phone system.  VoIP, Voice over Internet Protocol (VoIP) was originally designed to imitate the architecture of copper wire legacy telephone networks. Today, customers are celebrating the benefits of this technology and exploring all of what a VoIP solution is capable of providing.

Why VoIP ?

VoIP runs both voice and data over the same circuit — this efficient set up is favoured by businesses of all sizes for reducing monthly costs. VoIP also has more capabilities than legacy phone systems and can provide advanced features with simple add-on charges. VoIP’s flexibility allows for feature changes with the click of a mouse instead of manual labour.

Because VoIP uses software instead of hardware, changes and network maintenance can be implemented in a fraction of the time it would take legacy voice systems, and at a fraction of the cost. VoIP is praised as being superior to traditional voice technology in cost and architecture, but the true benefit of VoIP has been proven in the last year with the dawning of Unified Communications (UC).

Unified Communications at the Forefront

The basic features of legacy telephone networks are included in VoIP (call forwarding, Direct Inward Dial (DID), hold, 3-way-call, caller ID, etc.). What is remarkable is that adding in a UC platform that revolutionizes how a company communicates is as simple as an add-on request or, in some cases, is already included. What is expected in an out of the box UC solution includes video conferencing, voicemail to email, fax to email, chat, mobility, and presence.

An increasing number of businesses are deploying multi-channel communication with their customers and within their organizations. This can be implemented easily over an existing VoIP setup.

As Business VoIP keeps gaining momentum are finding that they are spending more on IT resources to maintain their new VoIP systems. This is why ESSENTIAL IT Cloud PBX solutions provide the logical answer to controlling these costs. Our Cloud PBX solutions reside in secure Telco Data centers where they are maintained by our watchful engineers 24x7x365 to ensure our customers are always up and running.

Cloud PBX solutions and VoIP solutions enable companies to derive the cost savings of Business VoIP together with the benefits of advanced features that maximize efficiency and company productivity – all without the hassles of housing and maintaining a highly expensive phone system on site.

Key Benefits of Cloud PBX Phone Systems

Cost Savings

  • Fixed monthly pricing on long-distance and local US calling with low international rates.
  • Connect to geographically dispersed offices with internal office extensions all on the same system!
  • Managed Quality of Service (QoS) reduces IT costs.

Save Time and Boost Productivity

Stay connected with unified communications, which eliminates the limitations typically encountered while out of the office or not being next to your phone to check the availability of people within your company.

Easily Monitor Employee Productivity

Especially in industries such as sales, where serious phone time is logged, productivity means everything. For example, being able to monitor how long a particular salesperson spends on a call is an excellent way to monitor your staff’s productivity.

Failover Redundancy

If your phone’s connection ever goes off-line temporarily, ESSENTIAL IT is automatically alerted to your lost connection and automatically forwards all inbound calls to pre-defined back-up numbers that each phone has the ability to pre-set. Your customers will never know that your Internet connection is down.

Call us now on 1300 277 477 or e-mail us at info@essentialit.com.au and see how we can help your business.

At Essential IT, we like to make IT easy for you. So why wait? Call or click right now.

Essential IT Group - IT Services Provider Sydney

IT Project Management Services

Essential IT instil confidence in our clients. We ensure that their IT systems will be fully maintained by an experienced IT Support team 24/7, 365 days a year.

“Simplifying IT”

We work with small and medium size businesses throughout Sydney. Being based in the Sutherland Shire allows us easy access into the city or down the coast towards Wollongong.

Information Technology is critical to operations for most companies and has the power to catapult growth when utilised effectively. Conversely, if things aren’t going well with IT, powerful business tools can quickly become frustrating and expensive roadblocks to achieving business objectives. To succeed in the dynamic business environment that is becoming heavily entwined with technology, businesses must understand the role IT Consultants play as they handle a suite of managed IT services and provide detrimental IT support.

Time and experience has helped Essential IT develop best practices and workflow procedures around a proactive philosophy designed to keep your focus on your business, not your technology.
No matter what your company’s technology issues are, they will all be made worse without skilled and reliable IT Supportpersonnel either in house or from a trusted provider. When you have a proven and capable IT Support provider as a partner, your company can work closely with them to plan your IT needs and overcome the problems described above.

Our team of qualified professionals, ranging from Help Desk technicians, Senior Engineers and Project managers covering all facets of your business. Technology doesn’t have to be difficult – Essential IT is right there every step of the way. What’s more, our IT engineers are on call 24 hours a day to support you and make sure that your business stays up and running.

Imagine if your entire IT environment was monitored 24 hours, 7 days a week, 365 days a year with problems pro actively detected and fixed before they caused any downtime for your business? And now imagine unlimited IT support in Sydney that is only a phone call away.

Call us now on 1300 277 477 or e-mail us at info@essentialit.com.au and see how we can help your business.

At Essential IT, we like to make IT easy for you. So why wait? Call or click right now.

Essential IT Group - IT Services Provider Sydney