4 Myths About Managed IT Services: Busted

When it comes to any form of managed services, especially managed IT services, it’s easy to understand the frustration of people being burned out from poor quality experiences in the industry. 

In a nutshell, managed IT services include a group of professionals who are tasked to provide infrastructure, network, management, security, organisation, customer support and are reporting to a person or organisation. It’s a relatively new practice, so it’s common for some providers to bring lacklustre work—and thus a bad reputation—to the entire industry. 

Because of this, there are a lot of myths out there that perpetuate the idea that managed IT services are a bad investment. And while this is not an episode of Mythbusters, it’s essential to recognise fact from fiction when it comes to hiring the right kind of service. 

Myth #1: Managed IT Services Are Too Expensive

It’s common to hear how hiring a provider will break the bank for you or your company. In reality, this couldn’t be further from the truth. Managed IT services can work within the scope of your business, but they can also work as a third-party service. 

More importantly, they primarily function on a pay-per-month basis, which is significantly less costly than hiring an entire IT department. In fact, standard pricing ranges anywhere between $150 and $200 per month for managing a whole system operation. When you compare this to the average industry cost of hiring an employee at $50 per hour within your company framework, this range for monthly pricing is a bargain—and that’s without factoring in office space, training expenses and any other costs associated with in-house employees!

While prices vary significantly based on the type of work you want done, they will still end up being substantially lower than having to build an entire department from the ground up—and a drop in the ocean compared to what a security breach or IT failure could cause your company. Ransomware attacks cost businesses an estimated $20 billion in 2020 alone. 

Myth #2: Managed IT Services Mean the End of IT Departments

Apocalyptic scenarios such as ‘X will overtake X’ or ‘this change will remove his/her job’ are pretty common in most workspaces, especially when it comes to IT outsourcing. This is untrue because managed IT services are very rare in comparison to whole departments, but they are also statistically miniscule in comparison. 

A survey by CompTIA highlights this fact. Only 6% of all companies that decide to hire a form of managed IT provider choose to fire their in-house IT departments. While they may be more affordable, most businesses are still sticking to what they know best. Moreover, there’s no reason for both the departments and providers not to coexist under one roof, since they will most likely be doing different tasks. Which brings us to our next myth. 

Myth #3: Managed IT Services Cannot Integrate With the Workplace

Similarly to the previous myth, the fear of some form of internal confusion or conflict arising because a company is hiring third-party providers is unwarranted. As with most new services, it takes time for employees to understand the role that managed IT services carry out within a business—and 9 out of 10 times, it has nothing to do with the work atmosphere and will have no measurable effect on work culture.

Moreover, there’s a learning curve for both the current employees as well as the provider—whether that’s teaching how to use a system, helping manage logistics, giving technical support when needed, or anything else in-between. Hiring a managed IT service will have little effect on the day-to-day operations of other employees—rather it will affect only specific hardware and software infrastructure. 

Myth #4: Managed IT Services Will Take Over Control Of Business Operations

Quite to the contrary. Managed IT services only deal with the amount of control and authority that they are given. Even still, most operations have to do with upkeeping various kinds of hardware, keeping up with software updates, and whatever tasks the company provides. While a good managed IT service can always chip in with any recommendations they would make for business to be quicker and more efficient, the hierarchy of authority remains a top priority.

In a business, there should always be a clear split between responsibilities and roles that each cog fills in the machine—all of them aiming towards the mutual goal of raising revenue or increasing profits. On their own, managed IT services pose little to no risk of ‘taking over’ any significant business operations without prior approval, just like no one employee would have the power to overthrow another. 

In Conclusion

Most businesses will need to learn and adapt to the new reality of mixing business operations with technology—with many already having been forced to play their hand due to the unforeseen circumstances of COVID. With thousands of employees now working from home due to the pandemic, cybercrime is up 600%

Perhaps this statistic will be what helps businesses overcome these common myths about the managed IT services—enabling them to embrace all the strengths this industry can bring to their business. 

Call us now on 1300 277 477 or e-mail us at info@essentialit.com.au and see how we can help your business.

At Essential IT, we like to make IT easy for you. So why wait? Call or click right now.

Essential IT Group - IT Services Provider Sydney

How Much Should You Be Spending on Managed IT Services?

One of the most common questions businesses that are trying to establish an IT service will ask themselves is ‘how much money should we allocate to it.’

While a basic Google search may come up with multiple answers based on median incomes and general city statistics, it’s not a cut-and-dry answer. As with most things, the cost of managed IT services relies heavily on a number of factors. 

Knowing how much to pay for managed IT services means understanding them first. 

Specifically, what will affect the spending. 

What Are Managed IT Services? 

Think of managed IT services like an all-round service for all your tech related problems. It’s usually a company tasked to monitor, maintain and support a system of users. It’s kind of like having an in-house IT department—except it often comes at a much lower cost. 

While managed IT services may vary in what they offer for the price, they almost always include monitoring and maintenance, cybersecurity, account and asset management, proactive support (for users and hardware) as well as frequent reporting. 

They’re important for two reasons. 

One, they not only regularly update your systems to help with seamless workflow integration, but they also keep your data backed up and safe. According to IBM, data breaches are on the rise and are estimated to cost businesses $3.86 million on average, as of 2020. Managed IT services help run your departments’ data as well as keep your network stable while you’re using them. More importantly, a good managed IT service will help fix any ongoing tech-related issues at a moment’s notice. 

Two, they significantly lower the costs in comparison to having to hire full IT staff. In general, a managed service can cost anywhere between $100-$300 per month depending on the arrangement. In comparison, having a full IT department can cost a business upwards of $50 per hour, per person. This is not factoring in training, equipment, or any other office-related expenses. 

How Much Do Managed IT Services Cost?

There’s no fixed rule to this—however, there are different ways to estimate how much managed IT services will end up costing your business. Knowing which one is most applicable to your business is important, as it could help you save on IT costs in the future. 

Fixed Fees

Much like it says on the can, a fixed fee is one where an IT service asks for an exact amount of money to be paid each month. This tends to be the most common type of fee, which can be customised depending on the chosen package or further negotiations. 

Typically, most arrangements can cost anywhere between $100-$200 per month. What you get at this price may vary, but it usually includes the aforementioned list of services. Beyond this general budget estimate, additional fees and costs are dependent on your needs. However, this all-inclusive model is usually fit for most businesses looking to have a stable and efficient tech service. 

Per Hour

If you’re not a fan of using a service for a prolonged period or would prefer to pay only when it’s necessary, then a per hour charge for managed IT services is something you can opt for. 

For example, if you’re experiencing issues with your software, then calling an IT service to help deal with your problem will be a short-term solution that can cost anywhere between $50 and $100 per hour. If the problem in question isn’t a prevalent one, then this is a much more affordable form of service than having to pay every month—however, prices can go through the roof if there are numerous problems or recurring tech issues in your business.  

Retainer

Managed IT services can also come in the form of a retainer. This is the process of hiring a service for an estimated amount of time at a reduced rate that’s been negotiated beforehand. This is an excellent choice for any business that needs an annual check-up, a company needing to fix a specific problem, or a business needing to deal with a repetitive problem without having to unload a whole service for it. 

Retainers are by far some of the more expensive purchases a company can make—but also potentially some of the most affordable ones, depending on how much the business has budgeted beforehand. Often retainers are used by much larger companies, who need high-quality IT services on standby to fix errors before they balloon up into larger problems. 

Final Word

If time is money, then allocating a good amount of both is necessary when planning to onboard managed IT services onto your business. 

While there’s no exact estimate for calculating the exact costs of having a managed IT provider, having one, in general, is what will ensure productivity and profitability for your company. Whether it’s a monthly fee or pay-per-work, ensuring that your company is both protected and functional should be on top of your priority list. 

Don’t think of managed IT services in terms of dollars, but rather in terms of safety and longevity!

To discuss your managed IT support needs, simply contact us today.

Call us now on 1300 277 477 or e-mail us at info@essentialit.com.au and see how we can help your business.

At Essential IT, we like to make IT easy for you. So why wait? Call or click right now.

Essential IT Group - IT Services Provider Sydney

Essential Steps to Finding the Perfect Managed IT Service Provider

A good IT Managed Service Provider (MSP) will quickly establish itself as a vital and cost effective extension of your in-house team. Select them well, and you can rest assured your network infrastructure and mission critical applications will always offer peak performance. 

However, with so many providers to choose from, how do you distinguish the exceptional from the average … or worse, the ineffective? We’ve come up with a few handy tips to help you in your search for the perfect external information technology support partner.

Look for a support partner committed to developing long-term client relationships

Effective managed IT services should not only present solutions that will meet your current needs, but also develop a long-term roadmap outlining the steps that will help your network play its part in growing your business and getting you to where you want to be in, say, five years time.

This roadmap should be a flexible work-in-progress, with those leading it possessing the agility to adapt to changes in your business or the landscape more generally, as well as to incorporate new technological developments.

A commitment to ongoing, straightforward, honest communication between provider and client is key to enabling the ongoing IT infrastructure improvements that will help fulfil your business ambitions over the long term.

This all largely hinges around trust. You should have confidence that your chosen provider is working in your best interests by offering impartial, dependable advice based on best-practice. The power balance is stacked firmly in favour of the provider, due to their expert knowledge. Trust will, for instance, reassure you that you’re not being encouraged to invest in expensive solutions you don’t need, for the financial gain of your provider.

Of course, trust is something that must be earned, and this can take some time. Therefore, the other major advantage of finding an MSP committed to long-standing relationships is the opportunity for them to win your trust over time, through consistent quality of service, a customer-centric approach, and a demonstrated ability to meet and exceed your expectations, every time.

Make sure they’re willing to take the time and get to know your business

Because every business has different needs, a tailored approach to IT services and support is an absolute must. If a potential provider looks to be offering you a cookie-cutter solution, it might be time to continue the search! There is no one-size-fits-all solution that could possibly meet the unique needs of every business.

Once engaged, your chosen partner should commit to developing a thorough understanding of your current network set-up, business needs, challenges and future ambitions. Regardless of budget, resources or the nature of your work, a solution can be developed to resolve issues and boost performance.

Make sure your chosen provider starts by conducting a thorough audit of your current network set-up. It is these insights that will make sure they can make the most appropriate recommendations for your network management going forward. This might include server upgrades, changes to your data backup process, or new approaches to your use of cloud computing, amongst many other things.

Another vital element of the ‘getting to know you’ process involves asking about your future business objectives, vision and goals. That way, plans can be made to not only solve immediate problems, but also set you up for future success.

A proactive approach is essential

Although having access to 24/7 technical support from an expert team committed to resolving urgent IT issues quickly and effectively is important, your external support partner should be doing so much more in support of your business. Improving your network to boost performance and preempt problems before they arise are equally crucial.

One of the best things about MSPs is that they live and breathe everything IT, all day, every day. This means they are continually across all the very latest innovations in what is an incredibly fast-moving space. This is great news considering enterprise technology has come a long way in recent years, and is a more affordable and realistic option for small and medium businesses today than it has been in the past.

Therefore, make sure to choose an external IT support provider with the high-level technical knowledge needed to properly and proactively advise you on the latest industry-leading technologies to consider.

Find a support partner that can support your ‘new normal’ way or working

An increasingly remote workforce is likely to demand new approaches to things like security, device management and collaboration. 

The modern MSP will insist on robust security measures as standard, due to an awareness that network security is more important post-2020 than it ever has been before. This is a result of the new and emerging risks associated with having more people accessing business data from more devices and locations.

Substandard cyber security measures bring real threats that can wreak havoc over your network and cause significant financial losses, as well as reputational damage associated with data loss. Making sure you have the latest strategies and tools in-place for the protection of your critical information and applications, as well as allowing for business continuity and swift disaster recovery in the event of a breach, should therefore be a top priority when looking for your ideal IT support partner. 

On top of that, businesses with remote workers will require effective platforms that enable their people to collaborate as effectively from geographical disparate locations as they did when they were all working from the same location.

Microsoft Office 365 has proven itself to be a popular solution during the past 18-months, supporting mobility and collaboration by offering secure access to business data from any device or location. A good MSP should be able to make smart suggestions for the most appropriate platform for your business, as well as the approach to set-up and implementation that will make sure you get the best out of it.

Essential IT and our team of experts can proudly claim to offer all of the above and a wide range of additional support services! We’re always happy to chat, so give us a call today and ask us about how our strategic thinking, long-term outlook, and proactive approach can be of benefit to your business.

Call us now on 1300 277 477 or e-mail us at info@essentialit.com.au and see how we can help your business.

At Essential IT, we like to make IT easy for you. So why wait? Call or click right now.

Essential IT Group - IT Services Provider Sydney

Top 4 Business Problems a Quality Managed Service Provider Can Solve

There’s a wide range of reasons a business might choose to engage the services of an IT Managed Service Provider (MSP). Not least is the unfettered access to an entire team of experts, passionate about information technology.

Whether it’s everyday services and support around technical glitches that you’re looking for, or the implementation of an entire system redesign, an MSP has the potential to eliminate network headaches and set your business up for future success. The list of problems they can solve is endless. Below we have listed just four …

Supporting the changing IT needs of a growing business

Start-ups and smaller businesses often entrust their networking needs to a member of the team whose core area of expertise is not IT. However, as a business grows, its IT requirements have a tendency to become more complex. Without expert input, that team member may find themselves ill-equipped to effectively meet the changing demands, meaning a greater risk of technical glitches, costly downtime and security breaches.

This is why an MSP can prove to be such an invaluable investment. They can work with you to provide 24/7 technical support that will see any issue resolved quickly and effectively. All it should take is one quick phone call, and an expert will take ownership of your problem, resolving it with the support of an entire team of experienced IT professionals.

Once resolved, your MSP will take further steps to identify the root cause of the issue, implementing a solution that will prevent the issue from recurring in the future.

Your MSP will also take a more proactive approach, conducting ongoing network monitoring, and suggest improvements that will ensure your infrastructure remains primed for peak performance.

Often as a business grows, it tends to end up with a network comprising various outdated, legacy systems, which don’t necessarily complement each other in the best way. With new innovations constantly becoming available, an expert IT support provider can help you consider the best alternatives for you by cutting through the technical jargon.

And it doesn’t stop there! Tell your MSP where you want your business to be in five years time, and they will work with you to develop a plan that will support this goal.

Consolidating and streamlining your ‘new normal’ approach to working

In 2020, businesses were forced to ‘think on their feet’ and implement new approaches to enable collaboration and data access, due to the sudden requirement for the majority of employees to work from home. 

In what continues to be such an uncertain time, business owners have often scrambled to find solutions to see them through periods of lockdown, using a combination of tools and platforms such as Gmail, Zoom, Dropbox, Google Hangouts, Asana, Wrike, and the list goes on.

However, with COVID-19 set to be with us indefinitely, it’s time to ask yourself whether the measures you put in place initially will remain fit-for-purpose in supporting your remote workforce over the long term.

One solution clients have found particularly beneficial during this time is Microsoft Office 365, which essentially incorporates elements of all of the above tools as part of one single platform. In particular, its Teams function offers secure access to business data and applications from any device or location, with a multitude of additional features such as virtual meetings, live document editing and instant messaging.

If Microsoft Office 365 isn’t something you’ve considered already, it’s certainly worth giving some thought to now. Not only does it offer a comprehensive suite of collaboration, storage and access tools, but is also likely to offer a more cost-effective approach by negating the need to pay license fees for multiple different platforms in order to get the same result.

Your MSP can work with you to identify the right platform for your needs – whether that be Microsoft Office 365 or otherwise – before supporting migration, implementation, set-up and user education.

How the situation with COVID-19 evolves from here is anyone’s guess. For that reason, agility will be key. Currently we are in a stop-start period, with lockdowns and their associated restrictions changing on a daily basis. Ask your MSP to help you consider a two-tiered approach – one process for periods when more workers are onsite, and another for implementation in the event of a snap lockdown, with workers once again required to stay home. 

That way, your network set-up will allow for business continuity, whatever the current pandemic situation.

New normal = New security risks. Are you prepared?

In addition to enabling a longer-term approach to your ‘new normal’ way of working, an MSP can also help you rethink your security measures to avoid cyber attacks and data loss. It’s the perfect (and arguably most important) time to do this, given the new and emerging risks associated with the increased demand for remote network access from an increasingly disparate workforce.

Consider requesting a security-specific network audit. This will shed light on any current gaps in protection, and inform recommendations for improvements. Alongside any additional security measures that are put in place as a result of this audit, your MSP can also conduct ongoing network monitoring, detecting and resolving potential threats before they have the opportunity to cause serious havoc.

Alongside all of this, an MSP can make sure you have an effective disaster recovery plan in place, to enable a speedy recovery in the event of a cyber security breach.

Helping you get the most out of the cloud

The cloud has established itself as the go-to for many businesses when it comes to secure, scalable and affordable data storage solutions. But with so many possibilities – public, private, and all manner of hybrid solutions – it can be overwhelming for the uninitiated to figure out the most appropriate use of the cloud for their business.

Instead of placing the idea of utilising the cloud into the ‘too hard’ basket, why not ask your MSP for their advice on cloud migration? They’ll help you navigate any compliance issues that may dictate how and where certain information can legally be stored, and create a cloud solution with the right mix of elements to fulfil your distinct business objectives.

Fundamentally, entrusting the management of your network and mission critical applications to an external expert means less stress, and more time for your people to focus on their areas of passion and expertise. This will help ensure the delivery of quality products and services, and allow you to concentrate on further evolving your business.

Call us now on 1300 277 477 or e-mail us at info@essentialit.com.au and see how we can help your business.

At Essential IT, we like to make IT easy for you. So why wait? Call or click right now.

Essential IT Group - IT Services Provider Sydney

Four Key Ways to Revamp Your Managed IT Services

As any business evolves, it’s important to ensure your Information Technology solution evolves alongside it. As the demands of your business change, so too will the demands on your network.

If you have, for instance, experienced a period of growth, or are expecting one in the near future, you’ll probably want to make sure to upgrade your systems appropriately to ensure you have the infrastructure in place that will best support your changing needs.

Your existing system might have been fit-for-purpose when supporting a smaller operation, but once the increased pressure of a growing company is placed upon it, you could find yourself running into problems, if you don’t commit to some necessary changes.

And it’s not just the changing demands of your business itself that you need to factor into your IT decision-making. If the past eighteen months has taught us anything, it’s that we need to be agile enough to make quick and smart choices in the face of whatever changes are thrown our way by the current global situation,

Whatever your reasons for exploring how you might change things up, if you haven’t already this might be a good time to consider bringing in some external expertise, particularly if you don’t have access to high-level IT skills in-house.

Whatever you do, don’t wait until you actually start seeing the effects of a system that’s no longer up to the job. You want to avoid frequent and lengthy instances of downtime at all costs, due to the knock-on effect on productivity and customer experience. The best position you can take is to pre-empt whatever changes your business is likely to experience, and start planning for them right away.

Below, we’ve listed four areas of your IT approach that every business should be considering paying some attention to right now …

An overarching look at your current infrastructure, and how it might need to change

If you know you need to make changes but are clueless as to where to start, a managed IT service solution could be the way to go.

Before you make any decisions, ask your potential or chosen provider to conduct a thorough audit of your current set-up. From this, they should be able to use their learnings to make informed recommendations, based on the current and anticipated needs of your business.

They may, for instance, discover your hardware and software is either outdated, or that individual elements of your network system are not working together in the most effective way. This can often be the case where a small business has managed its own IT needs in-house, and systems have evolved out of necessity, rather than being built based on a solid strategy.

In any case, don’t risk putting your business at a disadvantage when it comes to functionality and efficiency, particularly when you consider your competitors are likely already utilising at least some of the latest technologies.

Managed IT service providers live and breathe everything IT, and remain constantly up-to-speed on the latest innovations in a fast-moving space. It might be that only one or two major changes are needed to bring your system up to scratch or, at the other extreme, a complete overhaul or digital transformation might be the best recommendation.

If budget is a concern, it pays to consider which aspects of your network support your most business-critical functions. It is these aspects that you should prioritise investment in.

The good news is that enterprise technology is now much more cost effective and attainable for small to medium-sized businesses. This includes a plethora of automation tools which can be deployed to eliminate routine and time-consuming tasks, while enhancing productivity and profitability.

An external IT partner with high-level technical expertise should be able to advise on the new, industry-leading tools you might want to consider, as well as outlining the benefits to your business.

Once you’ve worked with your external partner and have agreed on the upgrades required to improve your network to a level that will work for you, that doesn’t mean you don’t need to think about it again for the next five or ten years. You should be having ongoing conversations with your IT support provider, with further changes suggested and implemented whenever required and appropriate. It’s all about taking a long-term, forward-looking approach.

Consider taking advantage of more cloud solutions

If this isn’t an area you’ve explored to any great extent in the past, it should absolutely be on your radar by now. It’s no exaggeration to say cloud computing is the future of IT, thanks to its ability to offer a secure, scalable and affordable platform for the storage of all your critical business data.

Turning to the cloud means you can say goodbye to the expense overheads and frequent frustrations associated with maintaining a physical on-premises server.

It’s possible that you may have avoided the cloud because compliance issues legally require you to keep certain sensitive information housed onsite in the traditional way. But this doesn’t mean a cloud environment is not an option for the support of other aspects of your business operations.

There are so many cloud options available, from public to private cloud, to combinations of both alongside the retention of some physical elements. Your IT support partner will be able to look at your distinct circumstances and come up with the best hybrid managed cloud solution for you.

This means you’ll enjoy all the advantages of the cloud (where appropriate), while still maintaining that extra level of compliance and control over particularly sensitive business data by having it stored physically on-site.

Is your COVID approach still fit-for-purpose?

The global pandemic will no doubt have impacted every business in some way. At the time, many will have experienced a mad scramble to simply get something in place to allow operations to continue despite the unprecedented circumstances. While at the time, we may well have been anticipating these steps would be nothing more than a temporary fix, this has turned out to be a false assumption.

A year-and-a-half in and it’s starting to look as though COVID-19 will change the way we work for the long haul. Ask yourself whether the measures you put in place during that initial panicked period in early-2020 will remain up to the task long-term.

There may be further changes needed to ensure your people can continue to work effectively from remote locations using various mobile devices, while enjoying uninterrupted, secure access to all the company data and programs they need to do their jobs.

If you haven’t yet fully committed to a platform such as Microsoft 365 – which has proven its worth as a vital tool for supporting collaboration amongst geographically dispersed teams – this could be the time to invest. The suite of Teams tools it contains offers secure access to your business data from any device or location, with other features including virtual meetings, live document editing and instant messaging.

Depending on how the situation with COVID pans out, you may even end up considering a two-tiered approach … one to be used during the more COVID-normal periods, and another to be implemented in the event of a snap lockdown, as we have seen happen recently up and down the country. In such uncertain times, flexibility is key.

Your managed service provider will work with you on these different approaches, and support you and your team to seamlessly slide between scenarios as things change.

You can never be too secure!

A rapidly evolving IT space, alongside new risks associated with our ‘new normal’ way of working means it’s impossible to revisit and rethink your security measures too often. By failing to do so you will run the real risk of potentially debilitating damage – operationally, financially and reputationally.

Security 101 … check all your hardware and software is up-to-date, as older versions are much easier to hack. Beyond that, your external IT partner can conduct a security-specific audit of your network, and implement any extra preventative measures that will boost protection.

Over and above this, they will provide ongoing monitoring, and raise the alarm where a threat is detected. If managed the right way, your IT partner should be able to resolve the majority of potential issues before they have the chance to escalate and cause any serious disruption.

When it comes to security, at Essential IT we always come back to our motto of, “Process, people, technology.” With these three crucial elements aligned in the right way, you can be confident of having the cyber security defenses your business requires.

And don’t forget, a major part of any commitment to security and disaster recovery plan should include a process for regular data back-ups, to avoid crushing data loss, and put you in a position to make a strong recovery and quickly regain business continuity in the event of an attack.

If you’re serious about continuing to evolve your business and taking it to the next level, the functionality and efficiency of your network infrastructure should be one of your top priorities. Talk to one of the dedicated Essential IT team members about our Managed IT Services Sydney to find out more about how we can help.

Call us now on 1300 277 477 or e-mail us at info@essentialit.com.au and see how we can help your business.

At Essential IT, we like to make IT easy for you. So why wait? Call or click right now.

Essential IT Group - IT Services Provider Sydney

Why We Love Managed IT Services (And Why You Should, Too!)

If you’re a small to medium business, there’s a lot to love about Managed IT Services. Fundamentally, it will guarantee that your network infrastructure is always running at peak performance, and doing the best job for your business.

Whether you have experienced recent growth, you’re planning to take your business to the next level, or you’ve experienced a recent down-turn, the ability to depend on a trusted expert for advice on the most appropriate changes to your IT set-up is invaluable for so many reasons.

If you’re not quite sure what the term ‘managed IT services’ actually means, the concept is pretty straightforward …

By engaging and developing an ongoing relationship with a team of external experts, you’ll enjoy uninhibited access to the skills and knowledge of a cohort that knows everything there is to know about this complex (and sometimes overwhelming) space.

From day-to-day technical incident management of minor and major issues, to aligning information technology solutions with your desired business outcomes, to implementing a total system redesign, your managed service provider should earn its place as a natural and reliable extension to your team.

Just consider for a moment the relief of handing over responsibility for any technical issues, while also knowing you have somebody working in the background taking proactive steps to prime your network for current and future requirements. 

Sound good to you? Then we suggest reading on …

Let us handle the stress, and enjoy extra time to focus on evolving your business

What we tend to find when talking to clients exploring a managed service IT solution for the first time is that this side of their operations has usually been looked after by a team member whose main skill set is not necessarily IT. 

But as a business evolves and grows, and IT requirements become more complex, that person often starts to feel ill-equipped to rise to the challenge … particularly when you consider the pressure of having the responsibility of making sure technical glitches or cyber security breaches don’t cause untold damage.

A complete managed service IT solution not only ensures problems are dealt with swiftly and effectively, but also that you have a team of people dedicated to ensuring your network always runs at peak performance, and the effective implementation of any recommended improvements.

You can also be confident that the appropriate levels of backup and security are in place to enable business continuity in the face of a cyber attack.

Think of all the wasted time your team could reclaim if you no longer had to worry about all those frustrating IT headaches! Offloading this side of things to an external expert will not only mean a reduction to the team’s stress levels, but will also free your people up to focus on their true passions and areas of proficiency.

The value of external expertise

This seems like an obvious one, but is definitely worth pointing out. The IT landscape is increasing in complexity all the time, with more and more solutions becoming available every day. It can be a world filled with too many choices, and technical jargon, making it difficult to decipher what your business really needs.

That’s why there’s such value to be found by engaging extra support from passionate and committed people with the absolute latest knowledge of IT innovations, and an ability to explain the benefits in straightforward terms.

Once a new solution or upgrade has been recommended and agreed to, by tapping into your managed IT service provider’s strong network of vendors, you’ll enjoy the best quality hardware and software at the most cost effective prices. We love it!

24/7 support services

When you consider the potential negative impact associated with downtime and data loss that can result from a poorly managed IT network – including issues around productivity, profitability, staff frustration, and reputational damage – having 24/7 access to expert IT support is worth its weight in gold!

With Essential IT, one quick phone call to our service desk and you’ll be speaking to a member of our friendly and dedicated team, who will work with their colleagues to resolve the issue quickly. 

Whether it’s something that can be handled remotely, or whether a technician is needed on-site, having an external partner to call on will get the job done fast, no matter what time of day or night it is.

A preemptive and proactive approach

If you’ve been managing your IT needs internally alongside other business commitments, there’s a danger you may have become entirely reactive. And it’s only natural! You’ll quite rightly focus your energies on troubleshooting problems as they arise, but possibly won’t have the bandwidth to think beyond that, and plan for the future of your network.

That’s where your managed IT service provider comes in! Of course, you can still expect any issue that arises today to be effectively handled, but at the same time they will be looking towards the future, further digital transformation and operational improvements. 

By proactively monitoring your network 24/7, your external expert is also much more likely to identify potential problems early, and nip them in the bud before they have the opportunity to cause any type of disruption.

If an issue arises, once resolved we don’t consider that to be our job completed. Instead, we’ll seek to identify the root cause, so a solution can be implemented preventing the same problem from recurring in the future.

The support of an external IT partner won’t cost nearly as much as the salary of an in-house IT team or individual, and you’ll have access to a whole team of experts with varied skill sets. So with a managed IT service provider in your corner, you’ll pay less while simultaneously boosting your IT capacity. What’s not to love?!

The advantages of an ongoing relationship

At Essential IT, we are committed to developing long-lasting relationships with our clients. Our aim is to become an indispensable extension of your team. We’re in it for the long haul, and take pride in working with clients to help them achieve their business goals. We’re always excited to accompany them on their journey!

Every business is different, meaning a tailored approach is always necessary to ensure needs are met. Once engaged, our people take the time to develop a thorough understanding of a client’s current IT situation, needs, challenges and future goals. 

Following this, we’ll not only come up with the perfect solution to meet your current requirements, but we’ll also develop a five-year plan, providing a long-term IT roadmap that will help you get to where you want to go.

The in-depth insights we develop in the early days and build upon over time will allow us to best resolve the immediate IT issues of your business. Clear and regular communication will enable us to offer ongoing IT infrastructure recommendations for improvements that will help fulfil your business ambitions.

The best relationships between client and managed IT service provider are built on trust. Of course, we completely understand that trust has to be earned. Our team achieves this by providing a quality service, and demonstrating our commitment to a ‘customer first’ approach, always with the goal of exceeding your expectations.

Loving the sound of what a managed IT service arrangement could do for your business? If you’re interested in finding out more about how Essential IT’s strategic approach, long-term thinking, and scalable solutions can support the ongoing evolution of your network infrastructure, let’s talk! Call us today to discuss Managed IT Services in Sydney, and get the ball rolling. Before you know it, your IT network will become the very last thing you need to worry about.

Call us now on 1300 277 477 or e-mail us at info@essentialit.com.au and see how we can help your business.

At Essential IT, we like to make IT easy for you. So why wait? Call or click right now.

Essential IT Group - IT Services Provider Sydney

Crystal clear proof that you need IT support

If you’ve been managing your IT support using limited in-house resources and expertise, the time will come when the need for external IT support becomes essential. But how will you know when that time has arrived?

For the growing business, IT networks are likely to become more complex, and so too are the issues that may arise. You need to make sure you maintain confidence in the capacity of your team to quickly resolve issues, to avoid costly impact on performance and productivity.

If managing this side of things internally is becoming noticeably more difficult, and is taking extra time away from the team, it may be time to consider some external technical support services, for a hassle-free approach to your IT needs.

Every modern business needs access to genuine, up-to-the-minute IT expertise

We often hear the following questions from clients currently managing their own IT needs:

“I feel out of my depth!”

“I no longer have time to manage the IT needs of my business, if I’m going to dedicate the time I need to take it to the next level.”

Not only are your growing business IT needs becoming increasingly complex, so is the IT landscape in general, which continues to evolve at a rapid speed. It is a jargon-heavy world, and the market is flooded daily with new and improved technologies.

With every business having its own distinct set of needs, how can a member of an in-house team without that next level of expert IT knowledge be expected to identify the right combination of the many on-site and remote IT support options available that will best serve your business?

The answer is, they can’t … which is why it’s time to bring in some extra support and advice from an external expert with knowledge of the very latest IT innovations, to keep your network operations running smoothly.

Is your network infrastructure outdated? Are you experiencing more downtime than you used to? Is this impacting on productivity and customer experience?

If the answer to the above questions is yes, there’s a good chance you don’t currently have access to the expertise needed to resolve these issues.

This is another common concern new clients come to us with, and another definite sign that you could benefit from some external wisdom.

Often as a business grows, although its IT infrastructure evolves alongside it, this does not always occur in the most effective or strategic way. Companies tend to end up with a mix-and-match situation comprising various outdated, legacy systems which don’t complement one another.

What was once a system perfectly capable of supporting the operations of your small business will inevitably start to let you down as the demands placed on it grow, without the necessary upgrades.

If you’re serious about taking your business to the next level, you need to get serious about the functionality and efficiency of your network infrastructure. New and amazing innovations are hitting the market every single day. An expert IT support provider will stay at the cutting edge of enterprise technology, so you don’t have to.

Before making any recommendations for high-quality changes or improvements, Essential IT will conduct a free audit of your current network set-up.

Once the ideal solution for your business and people has been identified, we’ll utilise our strong relationships with quality vendors, making sure to source everything you need at the highest quality and best price.

We also know exactly what to expect under the various warranties, policies etc, so you’ll always know your rights. And we’ll do everything we can to create a solution that will reduce your IT costs.

And the great thing about establishing an ongoing relationship with your IT support partner is that advice on network improvements can be offered in an ongoing capacity, to ensure your infrastructure is always optimised.

Let’s face it, if you’re not taking advantage of the latest innovations, you can guarantee your competitors will be! So don’t get left behind …

Don’t take any chances when it comes to your network security!

Not only are there more IT solution options available than ever before, but there is also an increasing number of potentially debilitating risks. You need to be confident your business and its critical information and applications are robustly protected.

Due to the events of the past 18-months, many of us continue to work in a much different way to our pre-2020 world.

With remote and flexible working options seemingly set to be with us for the long haul, more team members are accessing potentially sensitive company data and intellectual property, from more devices, and from more locations. Security, therefore, should be a primary concern for anybody making decisions around the IT requirements of their business.

Now more than ever, you really need to be able to count on someone who knows their stuff! When it comes to security, the Essential IT motto is, “Process, people, technology.” These three elements must be combined to build the cyber security defense your business deserves and needs.

Do you have the necessary security measures in-place to protect you from a potential cyber security breach?

If a breach does occur, do you have a recovery plan in-place that will allow you to take the steps needed to enable business continuity?

What long-term measures would you then implement to prevent similar attacks from recurring in future?

Do you have a robust and regular process for back-ups in-place, to safeguard your critical business data?

If you can’t answer these questions with confidence, it’s probably time to call in the experts.

Alongside implementing preventative measures to boost your network protection, an external IT support partner will provide ongoing monitoring, providing alerts where potential danger is detected. This means your external IT partner will often be able to resolve the issue before it has the chance to cause any damage … meaning it’s likely you’ll never even have to know about it!

The security measures outlined above will place your business in the best position to make a fast and effective recovery in the event of a security breach. If this side of your IT support is not effectively managed, the consequences can be debilitating.

If you’re feeling overwhelmed by the increasing IT demands of a growing business, while simultaneously adapting to the ‘new normal’, bringing in some external IT support could turn out to be one of the best business decisions you ever make!

Call us now on 1300 277 477 or e-mail us at info@essentialit.com.au and see how we can help your business.

At Essential IT, we like to make IT easy for you. So why wait? Call or click right now.

Essential IT Group - IT Services Provider Sydney

Busting the myths – 6 IT support frustrations addressed

Businesses will have different IT demands as they continue to grow and evolve. If you’re a relatively recently established business trying to meet your changing IT needs using your existing in-house expertise, the time may have come to call in the experts.

At the opposite end of the spectrum, you may have become frustrated with or lost confidence in an existing IT support partner. This could be due to a preventable disaster, ongoing and recurring problems, a decline in quality of service, or an apparent lack of interest in taking a proactive approach to making regular recommendations for a continually improved network.

However, when it comes to taking the leap of faith needed to either engage an external IT support service for the first time, or walk away from a long-standing partnership, there can typically be some hesitation.

For the first timers, there can be anxiety associated with a perceived ‘loss of control’ by entrusting external hands with your network, particularly if you’ve built your business from scratch.

And for those with an IT support partner who no longer seems a good fit, negative experiences can sometimes make you more likely to stick with the status quo, and take a ‘better the devil you know’ type of attitude. After all, outsourced IT companies are all cut from the same cloth, right? Wrong!

Despite many commonly held misconceptions about the frustrations associated with using external IT support, choosing the right partner can ensure the most effective resolutions, remove frustrations and headaches from your team, and give everyone in your business more time to focus on their core areas of expertise.

Below, we have compiled a list of the most common barriers to either engaging or replacing an external IT support partner, so you’ll know exactly what not to expect … 

“If my current IT provider doesn’t truly understand my business, how can they be in a position to tell me what I need from my network?”

This should not be a question if you have been working with a quality IT partner with a true commitment to setting your business up for success.

There is no one-size-fits-all solution that could meet the distinct and diverse needs of every business. Insight into your business is required if your provider is going to offer the most appropriate support and advice around improvements to your network set-up.

As an example, at Essential IT we’ll take the time to develop an exhaustive understanding of your current IT situation, challenges and goals before we do anything else. This is reflective of our understanding that every business is different, meaning a tailored approach is the only approach.

What’s more, we don’t simply focus on understanding your immediate needs. As part of the ‘getting to know you’ process, we’ll ask about your future vision and goals. That way we can plan for the immediate and long-term, with a five-year plan developed as standard, and designed to get your business where you want it to go.

“If an issue arises, seeking a resolution through an external IT Support company often adds to the frustrations, with a significant length of time spent either ‘on-hold’ or waiting for a call back.”

One of the main benefits of having a high-quality, expert managed IT service provider in your corner is an experience that reads as the exact opposite to what has been described above.

You should be able to expect hassle-free, speedy, 24/7 access to a friendly team of experts, ready to spring into action and resolve issues quickly, either via remote IT support, or by deploying a technician to visit you on-site.

Over and above this, an effective IT support partner will proactively monitor your network all day, every day. Our unparalleled expertise allows us to recognise and resolve many problems before you even notice them!

“I’ll waste time explaining my problem repeatedly to lots of different people, before I eventually get to talk to somebody with the right expertise.”

We totally get that describing an IT issue that has derailed your day just once can be incredibly frustrating. That’s why the technical support person who either picks up the phone or takes the initial details of your problem will remain responsible until it is resolved. 

However, that doesn’t mean your Essential IT representative is not taking steps to access the most appropriate support from within the team on your behalf. The advantage they have is access to diverse skill sets, and a team with in-depth knowledge about every aspect of IT and network infrastructure.

So while you’ll deal with a single point of contact, you’ll actually be receiving the support of an entire team!

“We don’t have the expertise in-house to know what upgrades would be best for our business. I know I need to make some improvements to my network, but I have no idea where to start!”

At Essential IT we see proactively offering advice on network improvements as one of the most crucial elements of what we do.

By working to develop a comprehensive understanding of your current IT situation, challenges and goals, we will be in the strongest position to identify the areas of your set-up that could benefit from improvements, replacements and upgrades. We can also make suggestions that will actually reduce your IT costs!

This is also one of the main reasons we value and believe in the power of developing long-standing, trusted relationships through a commitment to the highest levels of customer service. Our in-depth insights into your business will not only allow us to resolve issues swiftly, but will enable us to offer ongoing IT infrastructure recommendations that will help grow your business.

We’ll identify any areas of your network set-up, and suggest the best replacements for outdated, legacy systems that are no longer fit-for-purpose.

“My IT support partner is fine when it comes to troubleshooting everyday problems as they arise, but I’m concerned because the same issues seem to keep recurring.”

Sadly, there are providers who are happy to do the bare minimum. Take the call, investigate the problem, resolve it, and move on.

But as far as Essential IT is concerned, there is no excuse for any issue to become a recurring issue. As your expert IT support partner, we see it as our responsibility not only to resolve the problem as quickly as possible, but also to investigate and identify the underlying cause. Once we’ve done this, we’ll make sure the right solution is deployed so that particular problem quickly becomes a distant memory.

Having said that, in order to make sure your network is properly fortified against recurring issues, we do expect our clients to meet us half-way. There can be occasions where the most effective (or only!) solution or improvement is unfortunately an expensive one, meaning a willingness to make an investment to ensure the issue does not crop up again in the future is essential on the part of the business.

“I’m anticipating a period of rapid growth. However, I’m worried my current IT support partner won’t have the agility to support me as the business evolves more quickly.”

Frankly, we expect the businesses we work with to grow. After all, we do everything we do to ensure our clients enjoy a network that primes them to thrive. That’s why, as we develop our understanding of your needs, challenges and future goals we always ask about the vision for the future of your business.

Tell us where you either want or expect to be in five years time, and we’ll map out a long-term plan to help you get there.

For this reason, all products and solutions we recommend are fully scalable, at a moment’s notice. Not only does that include your infrastructure, which can be ramped up or down as required, but it also means we won’t lock you into a contract. We’ll only ever expect to be paid for the support you actually access. So essentially, our fees can be upped or reduced too, depending on how much you need us at the time.

We hope this post has helped to dispel some of the common myths and misconceptions around IT support. Sadly, a few sub-standard providers leading to negative experiences and outcomes for their clients can create a lasting impression. 

This can mean a reluctance to embrace all the benefits that come with having unfettered access to a team of dedicated IT experts committed to a system that is always running smoothly, over the long-term.

Call us now on 1300 277 477 or e-mail us at info@essentialit.com.au and see how we can help your business.

At Essential IT, we like to make IT easy for you. So why wait? Call or click right now.

Essential IT Group - IT Services Provider Sydney

Responsible for an IT Support Budget? 7 Top Notch Ways to Spend Your Money

Increasingly, effective IT infrastructure plays a vital role in business success.

As a start-up, it’s common for a business owner or in-house team member to take responsibility for the ongoing management of IT issues.

However, as businesses grow so do the complexities of the technologies required to ensure their smooth-running. Not only can this be time consuming, but only a true IT expert can offer the correct support to enable a business to thrive.

If you’re responsible for the IT needs of your operations, it’s likely you’ll find yourself spending more of your valuable time resolving IT frustrations as your business grows.

By handing over your IT responsibilities to an external expert, you can rest assured of a network that’s always primed for peak performance. Meanwhile, you’ll get back time to focus on running and growing your business.

From resolving one-off network issues, to providing ongoing support to handle all IT requirements, the right external IT support partner will have the skills and knowledge to make sure your infrastructure will not impact on productivity, customer experience or reputation.

In terms of what your IT support package should cover and the associated costs, the specifics of the services required will vary from business to business. Always remember, there is no one-size-fits-all solution. Many considerations need to be made to ensure you have access to the right support for you.

How much you spend on IT support and what type of support your spend covers will be entirely unique to your circumstances. There are, however, a few key areas that every business should consider:

1. The modern business has no option but to set aside some budget for expert IT support.

Surprisingly, even in this day and age, some businesses simply do not follow this golden rule! The smart businesses of today should be willing to dedicate around five per cent of their budget towards IT, from ongoing support, to the costs associated with upgrading and maintaining vital hardware, software and licenses.

2. In-house support is expensive when compared to an outsourced solution.

The support of an external IT partner will never cost as much as the salary of an in-house IT expert. Plus, with an external partner you have access to an entire team with broad expertise, available to you for 24/7 support. This kind of access will ensure issues are dealt with swiftly and have minimal impact on business operations and productivity.

Perhaps a more important consideration than the budget dedicated to having round-the-clock expert support is the potential losses caused by reduced productivity and profitability, and potential reputational damage.

Essentially, you can reduce your IT spend, while simultaneously increasing your overall IT capacity and access to support. Surely that’s a win/win?

3. When investigating potential IT support partners, one thing you shouldn’t need to allow for in your budget is a network audit.

Any decent IT support provider will conduct a free network audit as a standard part of their process. They will review your current set-up, work to understand the size and nature of your business, and the number of employees, locations and devices. They will also consider all anticipated future needs and goals. It is this background knowledge that will help determine the type of support you need, and the recommendations that will support the growth of your business.

4. Don’t be afraid to upgrade!

Outdated legacy equipment places your business at a disadvantage in terms of functionality and efficiency, particularly when compared to those taking advantage of the latest innovations. Given their thirst for knowledge about the very latest, industry-leading solutions and technologies from around the world, an IT support partner is in the strongest position to make sure your system always remains fit-for-purpose.

When deciding how to divide your IT budget, make sure to allow a substantial portion for rebuilding and upgrading clunky systems that slow you down. And this should not be seen as a one-time thing! Advice on potential improvements to your system should be offered by your IT support partner in an ongoing capacity, to ensure you are well-equipped to meet both current and future goals.

5. Consider any restraints that may impact your approach.

When working with your external IT partner to determine which aspects of support you should invest your available budget in, you should also consider any current constraints that require your IT infrastructure to be set-up in a certain way. For instance, as an increasing number of businesses turn to the cloud, others may not be able to embrace a solution that’s 100% cloud-based, particularly where personal data is required to be saved on-site for compliance reasons.

This is where the support of an external IT expert can prove vital. Equipped with a thorough understanding of the tech landscape, plus their insights into the specifics of your business, they can advise on how best to develop a tailored solution that will meet your needs, within budget.

Having said that, the more complex your set-up, the more expensive it tends to become to maintain. Your IT support partner will therefore also need to ensure the most straightforward set-up within your parameters, while keeping ongoing costs to a minimum.

6. One smart area to dedicate a significant portion of your IT budget to is security.

Regular security reviews and upgrades are crucial in today’s evolving IT landscape. The recent shift towards remote working has brought with it a host of new security risks, as businesses look for ways to enable their staff to access critical company data and applications from more devices and locations.

Your IT support partner can proactively work with you to make sure the most powerful security measures are in-place, detect and mitigate threats, and protect your systems and business data from cyber attacks. Coupled with regular and effective data back-ups, these steps will put you in the best position to make a swift recovery should disaster strike. Failure to do so could be potentially devastating for business continuity and recovery.

7. Enabling your geographically dispersed team to continue to work cohesively.

Also on the remote-working front, businesses continue to seek out new ways to enable their teams to seamlessly collaborate regardless of geography. And with the trend towards remote working unlikely to disappear any time soon, this would seem like a smart investment.

Microsoft 365, for example, has proven an invaluable tool in recent times for supporting workforce mobility, thanks to easy and secure access to business data from any device alongside features including virtual meetings, live document editing and instant messaging. It is therefore well worth allowing some money in your IT budget to implement a platform that offers these capabilities.

Fundamentally, the majority of your business IT budget is best invested in consultation with an expert IT support provider, with the knowledge required to advise on the best support solutions for your distinct business needs.

Call us now on 1300 277 477 or e-mail us at info@essentialit.com.au and see how we can help your business.

At Essential IT, we like to make IT easy for you. So why wait? Call or click right now.

Essential IT Group - IT Services Provider Sydney

The Best Advice You Could Ever Get About IT Support

Growing businesses or those with ambitions for significant expansion in the near future should already be considering starting a relationship with an external IT support partner. The reality is, as your business grows so will the complexity of your network infrastructure and the problems and opportunities that will eventuate.

You’ve poured your blood, sweat and tears into building your business, so don’t let it be your lack of capacity to mitigate tech-based risks or capitalise on new IT opportunities that leads to a backwards step. Afterall, we live in an age where network issues can seriously impact productivity and customer experience, which can lead to costly reputational damage.

Often, start-ups will assign IT responsibilities to an in-house member of the team, regardless of their degree of expertise. Some small business owners might even take on this responsibility themselves. But as this responsibility becomes more unwieldy with the increasing network demands of a growing business, they can find themselves struggling to satisfactorily meet the demands of their evolving business with their existing in-house expertise.

Turning to an external IT support partner will therefore not only ensure the most effective resolutions, but will remove frustrations and headaches from the team, and give them time back to do what they do best, and focus on their core areas of expertise.

With access to enterprise-level support, hardware and software, industry-leading solutions and the latest technologies will be continually at your disposal, all for a low monthly cost

Many considerations need to be made before it’s possible to accurately identify the type of IT support your growing business will need. If somebody tries to offer you an ‘off-the-shelf’ solution, it’s time to continue the search …

A thorough understanding is key

One of the most important considerations to make when looking for an IT support partner is their commitment to understanding the nature of your business and future direction, before developing a tailored support package that’s right for your distinct needs. You’ll know you’re dealing with a quality provider when they ask insightful questions at the very beginning of the relationship to ensure a thorough understanding of your business requirements.

Ask for a free network audit!

Any serious IT support partner will be more than happy to conduct a thorough investigation of your current set up, to help inform recommendations for improvements. Whatever your budget or resources, a solution can be tailored to make sure your issues are fixed and business performance is boosted!

Look for a long-term partnership

A good IT partner will be committed to becoming a permanent fixture and trusted extension of your team. When doing your research, see if you can ascertain whether your potential partners have a successful track record for developing long-term client relationships. This is the best way to guarantee your network is continually making use of the right tools and technologies for optimal performance.

Get serious about security!

Security issues are likely to remain top-of-mind as staff continue to access company data remotely, from more locations and devices than ever before. Look for a partner with a commitment to taking the preventative steps that will protect your network and critical business data from all potential cyber breeches. Ideally, a proactive and forward-looking approach will mean potential issues are properly managed before they even have an opportunity to cause disruption to your business operations.

Part of any effective commitment to security should also include regular data back-ups, to avoid potentially debilitating data loss in the event of a disaster, and place your business in a strong position to make a fast and full recovery, both financially and reputationally.

Explore ways to keep your remote team working together

Again, with more people turning to remote working, businesses should continually explore new virtual ways to enable their people to work together as effectively as if they were all under the same roof. Microsoft 365 is one platform that has proven invaluable for supporting mobility and collaboration in this way, thanks to the access it offers to business data from any device or location, and features including virtual meetings, live document editing and instant messaging.

Using their deep understanding of your unique business requirements, your IT support partner should not only be able to recommend the most appropriate collaboration platforms for you, but will also support their implementation and adoption.

A proactive approach is vital, both ln the long and short-term

While seamlessly taking care of issues that arise today, find an IT support partner that can also demonstrate its commitment to keeping one eye on the future. Regularly reviewing your technology and making recommendations for improvements will ensure your network continues to evolve to meet the ever-changing needs and expectations of your business, staff and customers.

Up-to-the-second knowledge, to fortify your business for future success

An expert with a passion for the IT space will remain fully across the latest products and innovations in a rapidly evolving space. They can therefore present suggested improvements, and use their insights to clearly outline the potential benefits to your particular business.

One example is the cloud, which offers a secure platform for the storage of critical business data in a scalable, flexible and affordable way … particularly when compared to the traditional and costly dedicated physical server! Of course, compliance may dictate certain information cannot be stored in the cloud, meaning it’s important to seek the advice of an expert who can recommend the best hybrid solution.

A good IT partner should be thinking about today, as well as looking six months to a year ahead. And beyond that, they should have a long-term plan that will offer ongoing improvements to your IT operations for many years to come.

Make your technology work for you!

Thanks to a steep drop in price, enterprise level technology is now affordable to small and medium sized businesses. This includes a variety of automation tools which can offer any size of business the opportunity to automate more processes, eliminating routine and time-consuming tasks, while enhancing productivity and profitability.

Your technology is also likely to be collecting valuable data every day, which with the right tools can be used to provide valuable insights to aid smart decision-making and add value to your operations. Therefore, the successful businesses of tomorrow will engage the expertise of an IT support partner with a deep understanding of enterprise technology and automation, and how it can most effectively be utilised.

An external IT support partner is a vital resource and can be called upon to perform a variety of different tasks – from providing ongoing troubleshooting support 24/7, to offering informed recommendations for network improvements that will enable ongoing success.

Call us now on 1300 277 477 or e-mail us at info@essentialit.com.au and see how we can help your business.

At Essential IT, we like to make IT easy for you. So why wait? Call or click right now.

Essential IT Group - IT Services Provider Sydney