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Why We Love Managed IT Services (And Why You Should, Too!)

Why We Love Managed IT Services (And Why You Should, Too!)

If you’re a small to medium business, there’s a lot to love about Managed IT Services. Fundamentally, it will guarantee that your network infrastructure is always running at peak performance, and doing the best job for your business.

Whether you have experienced recent growth, you’re planning to take your business to the next level, or you’ve experienced a recent down-turn, the ability to depend on a trusted expert for advice on the most appropriate changes to your IT set-up is invaluable for so many reasons.

If you’re not quite sure what the term ‘managed IT services’ actually means, the concept is pretty straightforward …

By engaging and developing an ongoing relationship with a team of external experts, you’ll enjoy uninhibited access to the skills and knowledge of a cohort that knows everything there is to know about this complex (and sometimes overwhelming) space.

From day-to-day technical incident management of minor and major issues, to aligning information technology solutions with your desired business outcomes, to implementing a total system redesign, your managed service provider should earn its place as a natural and reliable extension to your team.

Just consider for a moment the relief of handing over responsibility for any technical issues, while also knowing you have somebody working in the background taking proactive steps to prime your network for current and future requirements. 

Sound good to you? Then we suggest reading on …

Let us handle the stress, and enjoy extra time to focus on evolving your business

What we tend to find when talking to clients exploring a managed service IT solution for the first time is that this side of their operations has usually been looked after by a team member whose main skill set is not necessarily IT. 

But as a business evolves and grows, and IT requirements become more complex, that person often starts to feel ill-equipped to rise to the challenge … particularly when you consider the pressure of having the responsibility of making sure technical glitches or cyber security breaches don’t cause untold damage.

A complete managed service IT solution not only ensures problems are dealt with swiftly and effectively, but also that you have a team of people dedicated to ensuring your network always runs at peak performance, and the effective implementation of any recommended improvements.

You can also be confident that the appropriate levels of backup and security are in place to enable business continuity in the face of a cyber attack.

Think of all the wasted time your team could reclaim if you no longer had to worry about all those frustrating IT headaches! Offloading this side of things to an external expert will not only mean a reduction to the team’s stress levels, but will also free your people up to focus on their true passions and areas of proficiency.

The value of external expertise

This seems like an obvious one, but is definitely worth pointing out. The IT landscape is increasing in complexity all the time, with more and more solutions becoming available every day. It can be a world filled with too many choices, and technical jargon, making it difficult to decipher what your business really needs.

That’s why there’s such value to be found by engaging extra support from passionate and committed people with the absolute latest knowledge of IT innovations, and an ability to explain the benefits in straightforward terms.

Once a new solution or upgrade has been recommended and agreed to, by tapping into your managed IT service provider’s strong network of vendors, you’ll enjoy the best quality hardware and software at the most cost effective prices. We love it!

24/7 support services

When you consider the potential negative impact associated with downtime and data loss that can result from a poorly managed IT network – including issues around productivity, profitability, staff frustration, and reputational damage – having 24/7 access to expert IT support is worth its weight in gold!

With Essential IT, one quick phone call to our service desk and you’ll be speaking to a member of our friendly and dedicated team, who will work with their colleagues to resolve the issue quickly. 

Whether it’s something that can be handled remotely, or whether a technician is needed on-site, having an external partner to call on will get the job done fast, no matter what time of day or night it is.

A preemptive and proactive approach

If you’ve been managing your IT needs internally alongside other business commitments, there’s a danger you may have become entirely reactive. And it’s only natural! You’ll quite rightly focus your energies on troubleshooting problems as they arise, but possibly won’t have the bandwidth to think beyond that, and plan for the future of your network.

That’s where your managed IT service provider comes in! Of course, you can still expect any issue that arises today to be effectively handled, but at the same time they will be looking towards the future, further digital transformation and operational improvements. 

By proactively monitoring your network 24/7, your external expert is also much more likely to identify potential problems early, and nip them in the bud before they have the opportunity to cause any type of disruption.

If an issue arises, once resolved we don’t consider that to be our job completed. Instead, we’ll seek to identify the root cause, so a solution can be implemented preventing the same problem from recurring in the future.

The support of an external IT partner won’t cost nearly as much as the salary of an in-house IT team or individual, and you’ll have access to a whole team of experts with varied skill sets. So with a managed IT service provider in your corner, you’ll pay less while simultaneously boosting your IT capacity. What’s not to love?!

The advantages of an ongoing relationship

At Essential IT, we are committed to developing long-lasting relationships with our clients. Our aim is to become an indispensable extension of your team. We’re in it for the long haul, and take pride in working with clients to help them achieve their business goals. We’re always excited to accompany them on their journey!

Every business is different, meaning a tailored approach is always necessary to ensure needs are met. Once engaged, our people take the time to develop a thorough understanding of a client’s current IT situation, needs, challenges and future goals. 

Following this, we’ll not only come up with the perfect solution to meet your current requirements, but we’ll also develop a five-year plan, providing a long-term IT roadmap that will help you get to where you want to go.

The in-depth insights we develop in the early days and build upon over time will allow us to best resolve the immediate IT issues of your business. Clear and regular communication will enable us to offer ongoing IT infrastructure recommendations for improvements that will help fulfil your business ambitions.

The best relationships between client and managed IT service provider are built on trust. Of course, we completely understand that trust has to be earned. Our team achieves this by providing a quality service, and demonstrating our commitment to a ‘customer first’ approach, always with the goal of exceeding your expectations.

Loving the sound of what a managed IT service arrangement could do for your business? If you’re interested in finding out more about how Essential IT’s strategic approach, long-term thinking, and scalable solutions can support the ongoing evolution of your network infrastructure, let’s talk! Call us today to discuss Managed IT Services in Sydney, and get the ball rolling. Before you know it, your IT network will become the very last thing you need to worry about.

Call us now on 1300 277 477 or e-mail us at info@essentialit.com.au and see how we can help your business.

At Essential IT, we like to make IT easy for you. So why wait? Call or click right now.

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