We work with small and medium size businesses throughout Sydney. We help integrate information technologies into your business so that you can save time, cut costs and spend more time on your business!
Replacing your ageing phone system. VoIP, Voice over Internet Protocol (VoIP) was originally designed to imitate the architecture of copper wire legacy telephone networks. Today, customers are celebrating the benefits of this technology and exploring all of what a VoIP solution is capable of providing.
VoIP runs both voice and data over the same circuit — this efficient set up is favoured by businesses of all sizes for reducing monthly costs. VoIP also has more capabilities than legacy phone systems and can provide advanced features with simple add-on charges. VoIP’s flexibility allows for feature changes with the click of a mouse instead of manual labour.
Because VoIP uses software instead of hardware, changes and network maintenance can be implemented in a fraction of the time it would take legacy voice systems, and at a fraction of the cost. VoIP is praised as being superior to traditional voice technology in cost and architecture, but the true benefit of VoIP has been proven in the last year with the dawning of Unified Communications (UC).
The basic features of legacy telephone networks are included in VoIP (call forwarding, Direct Inward Dial (DID), hold, 3-way-call, caller ID, etc.). What is remarkable is that adding in a UC platform that revolutionizes how a company communicates is as simple as an add-on request or, in some cases, is already included. What is expected in an out of the box UC solution includes video conferencing, voicemail to email, fax to email, chat, mobility, and presence.
An increasing number of businesses are deploying multi-channel communication with their customers and within their organizations. This can be implemented easily over an existing VoIP setup.
As Business VoIP keeps gaining momentum are finding that they are spending more on IT resources to maintain their new VoIP systems. This is why ESSENTIAL IT Cloud PBX solutions provide the logical answer to controlling these costs. Our Cloud PBX solutions reside in secure Telco Data centers where they are maintained by our watchful engineers 24x7x365 to ensure our customers are always up and running.
Cloud PBX solutions and VoIP solutions enable companies to derive the cost savings of Business VoIP together with the benefits of advanced features that maximize efficiency and company productivity – all without the hassles of housing and maintaining a highly expensive phone system on site.
Save Time and Boost Productivity
Stay connected with unified communications, which eliminates the limitations typically encountered while out of the office or not being next to your phone to check the availability of people within your company.
Easily Monitor Employee Productivity
Especially in industries such as sales, where serious phone time is logged, productivity means everything. For example, being able to monitor how long a particular salesperson spends on a call is an excellent way to monitor your staff’s productivity.
If your phone’s connection ever goes off-line temporarily, ESSENTIAL IT is automatically alerted to your lost connection and automatically forwards all inbound calls to pre-defined back-up numbers that each phone has the ability to pre-set. Your customers will never know that your Internet connection is down.
“Essential IT have been an amazing support partner to our company where IT is not one of our strong points. They are extremely knowledgeable and great at explaining things in layman terms. Always on the lookout to ensure we are up to date with IT infrastructure and continuing to suggest ways to improve. The helpdesk responds in a fast manner and our issues are resolved promptly. I am confident we will have a long standing relationship with Essential IT”
“Essential IT have been a great support for our business over the last few years. Being too small for fund an internal IT team, Essential IT have been an affordable solution to our IT needs. They’ve assisted with server upgrades and replacements, cloud backup solutions, as well as remote monitoring of desktops, laptops and servers (on site and virtual). Without their help, I’m not sure where our business would be.”
“Since our early days in 2009 our business has seen substantial change and growth. During this period Essential IT have gone above and beyond in supporting our teams across all states of Australia. Working in a high pressure industry, with fast paced change, it is important that our business has stable and up-to-date technology, and our teams have the support when they need it. Essential IT deliver this every-time, no challenge too small or too big. Their invaluable advice and guidance have seen our organisation transition to new initiatives that have driven greater stability, efficiency, and security throughout all aspects of our business and I would have no hesitation in recommending Essential IT to anyone looking for a quality provider who listens to your needs and delivers what you want.”
“Essential IT are the best team in the market. Quick and efficient service they are always reliable. Their product knowledge and expertise is second to none. We have been dealing with Steve and his team for a long time know & wouldn’t call anyone else to solve our IT problems and provide our IT solutions for the company and personal needs.”
“Recovery Partners have been supported nationally by the team at Essential IT for over 6 years. They offer a full service providing front line help desk services to server provisioning, hardware supply, security and strategic planning. The service is no fuss and consistently exceeds our expectations and delivery is always well inside our agreed service levels”
“Don’s Tiles Australia Pty Ltd have been using the IT Services of Essential IT for 7 years. We find the team at Essential IT extremely knowledgeable, hardworking and professional and they are able to get our IT problems resolved quickly. The small team also allows us to build a personal working relationship with all the staff members and we find them all very pleasant and helpful. I highly recommend Essential IT.”