If you’ve been managing your IT support using limited in-house resources and expertise, the time will come when the need for external IT support becomes essential. But how will you know when that time has arrived?
For the growing business, IT networks are likely to become more complex, and so too are the issues that may arise. You need to make sure you maintain confidence in the capacity of your team to quickly resolve issues, to avoid costly impact on performance and productivity.
If managing this side of things internally is becoming noticeably more difficult, and is taking extra time away from the team, it may be time to consider some external technical support services, for a hassle-free approach to your IT needs.
We often hear the following questions from clients currently managing their own IT needs:
“I feel out of my depth!”
“I no longer have time to manage the IT needs of my business, if I’m going to dedicate the time I need to take it to the next level.”
Not only are your growing business IT needs becoming increasingly complex, so is the IT landscape in general, which continues to evolve at a rapid speed. It is a jargon-heavy world, and the market is flooded daily with new and improved technologies.
With every business having its own distinct set of needs, how can a member of an in-house team without that next level of expert IT knowledge be expected to identify the right combination of the many on-site and remote IT support options available that will best serve your business?
The answer is, they can’t … which is why it’s time to bring in some extra support and advice from an external expert with knowledge of the very latest IT innovations, to keep your network operations running smoothly.
If the answer to the above questions is yes, there’s a good chance you don’t currently have access to the expertise needed to resolve these issues.
This is another common concern new clients come to us with, and another definite sign that you could benefit from some external wisdom.
Often as a business grows, although its IT infrastructure evolves alongside it, this does not always occur in the most effective or strategic way. Companies tend to end up with a mix-and-match situation comprising various outdated, legacy systems which don’t complement one another.
What was once a system perfectly capable of supporting the operations of your small business will inevitably start to let you down as the demands placed on it grow, without the necessary upgrades.
If you’re serious about taking your business to the next level, you need to get serious about the functionality and efficiency of your network infrastructure. New and amazing innovations are hitting the market every single day. An expert IT support provider will stay at the cutting edge of enterprise technology, so you don’t have to.
Before making any recommendations for high-quality changes or improvements, Essential IT will conduct a free audit of your current network set-up.
Once the ideal solution for your business and people has been identified, we’ll utilise our strong relationships with quality vendors, making sure to source everything you need at the highest quality and best price.
We also know exactly what to expect under the various warranties, policies etc, so you’ll always know your rights. And we’ll do everything we can to create a solution that will reduce your IT costs.
And the great thing about establishing an ongoing relationship with your IT support partner is that advice on network improvements can be offered in an ongoing capacity, to ensure your infrastructure is always optimised.
Let’s face it, if you’re not taking advantage of the latest innovations, you can guarantee your competitors will be! So don’t get left behind …
Not only are there more IT solution options available than ever before, but there is also an increasing number of potentially debilitating risks. You need to be confident your business and its critical information and applications are robustly protected.
Due to the events of the past 18-months, many of us continue to work in a much different way to our pre-2020 world.
With remote and flexible working options seemingly set to be with us for the long haul, more team members are accessing potentially sensitive company data and intellectual property, from more devices, and from more locations. Security, therefore, should be a primary concern for anybody making decisions around the IT requirements of their business.
Now more than ever, you really need to be able to count on someone who knows their stuff! When it comes to security, the Essential IT motto is, “Process, people, technology.” These three elements must be combined to build the cyber security defense your business deserves and needs.
Do you have the necessary security measures in-place to protect you from a potential cyber security breach?
If a breach does occur, do you have a recovery plan in-place that will allow you to take the steps needed to enable business continuity?
What long-term measures would you then implement to prevent similar attacks from recurring in future?
Do you have a robust and regular process for back-ups in-place, to safeguard your critical business data?
If you can’t answer these questions with confidence, it’s probably time to call in the experts.
Alongside implementing preventative measures to boost your network protection, an external IT support partner will provide ongoing monitoring, providing alerts where potential danger is detected. This means your external IT partner will often be able to resolve the issue before it has the chance to cause any damage … meaning it’s likely you’ll never even have to know about it!
The security measures outlined above will place your business in the best position to make a fast and effective recovery in the event of a security breach. If this side of your IT support is not effectively managed, the consequences can be debilitating.
If you’re feeling overwhelmed by the increasing IT demands of a growing business, while simultaneously adapting to the ‘new normal’, bringing in some external IT support could turn out to be one of the best business decisions you ever make!
“Essential IT have been an amazing support partner to our company where IT is not one of our strong points. They are extremely knowledgeable and great at explaining things in layman terms. Always on the lookout to ensure we are up to date with IT infrastructure and continuing to suggest ways to improve. The helpdesk responds in a fast manner and our issues are resolved promptly. I am confident we will have a long standing relationship with Essential IT”
“Essential IT have been a great support for our business over the last few years. Being too small for fund an internal IT team, Essential IT have been an affordable solution to our IT needs. They’ve assisted with server upgrades and replacements, cloud backup solutions, as well as remote monitoring of desktops, laptops and servers (on site and virtual). Without their help, I’m not sure where our business would be.”
“Since our early days in 2009 our business has seen substantial change and growth. During this period Essential IT have gone above and beyond in supporting our teams across all states of Australia. Working in a high pressure industry, with fast paced change, it is important that our business has stable and up-to-date technology, and our teams have the support when they need it. Essential IT deliver this every-time, no challenge too small or too big. Their invaluable advice and guidance have seen our organisation transition to new initiatives that have driven greater stability, efficiency, and security throughout all aspects of our business and I would have no hesitation in recommending Essential IT to anyone looking for a quality provider who listens to your needs and delivers what you want.”
“Essential IT are the best team in the market. Quick and efficient service they are always reliable. Their product knowledge and expertise is second to none. We have been dealing with Steve and his team for a long time know & wouldn’t call anyone else to solve our IT problems and provide our IT solutions for the company and personal needs.”
“Recovery Partners have been supported nationally by the team at Essential IT for over 6 years. They offer a full service providing front line help desk services to server provisioning, hardware supply, security and strategic planning. The service is no fuss and consistently exceeds our expectations and delivery is always well inside our agreed service levels”
“Don’s Tiles Australia Pty Ltd have been using the IT Services of Essential IT for 7 years. We find the team at Essential IT extremely knowledgeable, hardworking and professional and they are able to get our IT problems resolved quickly. The small team also allows us to build a personal working relationship with all the staff members and we find them all very pleasant and helpful. I highly recommend Essential IT.”