When it comes to any form of managed services, especially managed IT services, it’s easy to understand the frustration of people being burned out from poor quality experiences in the industry.
In a nutshell, managed IT services include a group of professionals who are tasked to provide infrastructure, network, management, security, organisation, customer support and are reporting to a person or organisation. It’s a relatively new practice, so it’s common for some providers to bring lacklustre work—and thus a bad reputation—to the entire industry.
Because of this, there are a lot of myths out there that perpetuate the idea that managed IT services are a bad investment. And while this is not an episode of Mythbusters, it’s essential to recognise fact from fiction when it comes to hiring the right kind of service.
It’s common to hear how hiring a provider will break the bank for you or your company. In reality, this couldn’t be further from the truth. Managed IT services can work within the scope of your business, but they can also work as a third-party service.
More importantly, they primarily function on a pay-per-month basis, which is significantly less costly than hiring an entire IT department. In fact, standard pricing ranges anywhere between $150 and $200 per month for managing a whole system operation. When you compare this to the average industry cost of hiring an employee at $50 per hour within your company framework, this range for monthly pricing is a bargain—and that’s without factoring in office space, training expenses and any other costs associated with in-house employees!
While prices vary significantly based on the type of work you want done, they will still end up being substantially lower than having to build an entire department from the ground up—and a drop in the ocean compared to what a security breach or IT failure could cause your company. Ransomware attacks cost businesses an estimated $20 billion in 2020 alone.
Apocalyptic scenarios such as ‘X will overtake X’ or ‘this change will remove his/her job’ are pretty common in most workspaces, especially when it comes to IT outsourcing. This is untrue because managed IT services are very rare in comparison to whole departments, but they are also statistically miniscule in comparison.
A survey by CompTIA highlights this fact. Only 6% of all companies that decide to hire a form of managed IT provider choose to fire their in-house IT departments. While they may be more affordable, most businesses are still sticking to what they know best. Moreover, there’s no reason for both the departments and providers not to coexist under one roof, since they will most likely be doing different tasks. Which brings us to our next myth.
Similarly to the previous myth, the fear of some form of internal confusion or conflict arising because a company is hiring third-party providers is unwarranted. As with most new services, it takes time for employees to understand the role that managed IT services carry out within a business—and 9 out of 10 times, it has nothing to do with the work atmosphere and will have no measurable effect on work culture.
Moreover, there’s a learning curve for both the current employees as well as the provider—whether that’s teaching how to use a system, helping manage logistics, giving technical support when needed, or anything else in-between. Hiring a managed IT service will have little effect on the day-to-day operations of other employees—rather it will affect only specific hardware and software infrastructure.
Quite to the contrary. Managed IT services only deal with the amount of control and authority that they are given. Even still, most operations have to do with upkeeping various kinds of hardware, keeping up with software updates, and whatever tasks the company provides. While a good managed IT service can always chip in with any recommendations they would make for business to be quicker and more efficient, the hierarchy of authority remains a top priority.
In a business, there should always be a clear split between responsibilities and roles that each cog fills in the machine—all of them aiming towards the mutual goal of raising revenue or increasing profits. On their own, managed IT services pose little to no risk of ‘taking over’ any significant business operations without prior approval, just like no one employee would have the power to overthrow another.
Most businesses will need to learn and adapt to the new reality of mixing business operations with technology—with many already having been forced to play their hand due to the unforeseen circumstances of COVID. With thousands of employees now working from home due to the pandemic, cybercrime is up 600%.
Perhaps this statistic will be what helps businesses overcome these common myths about the managed IT services—enabling them to embrace all the strengths this industry can bring to their business.
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