IT support is often one of those services that you only think about when you need it. Your internet connectivity goes down, your printer isn’t working, or someone opens the wrong email and downloads something they shouldn’t have.
But while these are essential services, there’s actually so much more that your IT support can do for you.
Here’s what you can do to get more out of your IT support service.
If you only use your IT support team as a help desk role, then you’re not using them to their full extent. After all, IT support services cover the full spectrum of information technology—that’s a lot of ground to cover.
Your IT team can:
True, your IT support team is there to help fix your issues and errors. But to get the most out of your IT support service you need to give them the right information to help you. It’s no use just saying that your computer doesn’t work—be specific. Having a basic level of information available can help them solve your problem quicker and get you up and running faster.
If you’re opening a support ticket, describe the problem in detail. Instead of simply saying your browser isn’t working, tell them what you were trying to do, and describe the error that’s appearing. Better yet, take a screenshot and send that along with your service request.
If your computer’s internals are making a funny sound, give them the background as to why. You can be honest: if you spilled a cup of coffee down the back of your computer, that’s okay. They just need to know what led up to the error, so they can fix the actual problem at hand.
We’re not saying you should fix your own IT problems. Far from it, as this can often lead to a much worse result. But by using a little initiative when an error occurs you can actually help your IT team help you.
For example, if a certain app isn’t working or your browser isn’t loading, try closing it and opening it again. Check to see if another browser works instead. Log out and log back in to any accounts.
Or, and not to sound like a cliché, try turning your computer off and on again.
These types of actions, no matter how mundane they feel, can actually fix a lot of immediate errors. By fixing these errors yourself, you’ll feel like you’ve achieved something—and you’ll also free up your IT team’s time to focus on other projects, or other issues.
Your IT support team is there to make your systems run smoothly, keep your hardware and software updated, and help set up new staff and remove old users. And if they only receive these requests at the last minute, it’s going to be a scramble to complete each task thoroughly.
By bringing your IT support services onboard at the planning stage of your projects, you can give them a roadmap for what support you need, when you need it.
This allows you to use their time and experience much more effectively. They can give you the timeframes they need to set up new programs, update software, bring new users online, and provide training. You can then plan this out in advance, so there are no missed communications or last-minute frustrations.
Importantly, they can also help you draft and implement more effective and efficient IT policies, and help you to deliver a more streamlined working relationship.
Essential IT is here to make your life easier, and help you get the most out of your IT support in Sydney. Get in touch with us today to discuss how you could be getting more out of IT support for your business.
“Essential IT have been an amazing support partner to our company where IT is not one of our strong points. They are extremely knowledgeable and great at explaining things in layman terms. Always on the lookout to ensure we are up to date with IT infrastructure and continuing to suggest ways to improve. The helpdesk responds in a fast manner and our issues are resolved promptly. I am confident we will have a long standing relationship with Essential IT”
“Essential IT have been a great support for our business over the last few years. Being too small for fund an internal IT team, Essential IT have been an affordable solution to our IT needs. They’ve assisted with server upgrades and replacements, cloud backup solutions, as well as remote monitoring of desktops, laptops and servers (on site and virtual). Without their help, I’m not sure where our business would be.”
“Since our early days in 2009 our business has seen substantial change and growth. During this period Essential IT have gone above and beyond in supporting our teams across all states of Australia. Working in a high pressure industry, with fast paced change, it is important that our business has stable and up-to-date technology, and our teams have the support when they need it. Essential IT deliver this every-time, no challenge too small or too big. Their invaluable advice and guidance have seen our organisation transition to new initiatives that have driven greater stability, efficiency, and security throughout all aspects of our business and I would have no hesitation in recommending Essential IT to anyone looking for a quality provider who listens to your needs and delivers what you want.”
“Essential IT are the best team in the market. Quick and efficient service they are always reliable. Their product knowledge and expertise is second to none. We have been dealing with Steve and his team for a long time know & wouldn’t call anyone else to solve our IT problems and provide our IT solutions for the company and personal needs.”
“Recovery Partners have been supported nationally by the team at Essential IT for over 6 years. They offer a full service providing front line help desk services to server provisioning, hardware supply, security and strategic planning. The service is no fuss and consistently exceeds our expectations and delivery is always well inside our agreed service levels”
“Don’s Tiles Australia Pty Ltd have been using the IT Services of Essential IT for 7 years. We find the team at Essential IT extremely knowledgeable, hardworking and professional and they are able to get our IT problems resolved quickly. The small team also allows us to build a personal working relationship with all the staff members and we find them all very pleasant and helpful. I highly recommend Essential IT.”