By this point in time IT support is ubiquitous. An always-on service, your IT support team helps ensure that your business’ systems, processes, tech, and networks run smoothly. They help to fix bugs, to catch errors, and to…
For some, that’s the limit of their knowledge about the services their IT support team provides.
So if that’s about as much as you know about your IT support service, we’re going to take a detailed look at what the IT umbrella actually covers, and what this means for your business.
Your IT support team is there to manage, maintain, and optimise your business’ computer networks and technology. They provide technical support to your teams to ensure your computer systems and software run smoothly. They install, configure, and update your software and hardware, and manage your devices. And, of course, they solve technical issues as they arise.
So while the term captures that quite succinctly, it doesn’t really give you the full picture of what IT support can deliver for you.
What your IT support team actually does really depends on their skill level, and your business needs. But if we were to generalise, we would say your IT support should:
Your IT support team tailors their services to your business’ needs, and evolves them as your business requirements do.
You and your staff don’t have the skills or experience to sit there and solve every technical issue you run into; if you did, you’d be in IT support. Your IT support team is there to solve these issues for you, so you can get on with your job.
They can fix your computer and network issues as they occur, saving your business from future downtime. When issues do occur, an experienced IT support team gets your networks up and running quickly, stopping you from losing precious business hours. They can even help you optimise your software, systems, and internet connection, to speed up your processes and make your communications faster.
Without the right IT support team your business is effectively losing money. Errors take longer to fix, hardware breaks more often, and your staff spend more time waiting for a solution.
A good IT support team are experts in their field. As well as delivering technical support more quickly and efficiently, they’ll help you analyse your business’ requirements and ensure you’ve got all the software and hardware you need to do your job properly. They’ll help you upgrade your systems when you need to, and do away with legacy software that’s slowing you down.
They’ll be able to provide proactive and efficient cybersecurity, ensuring your business’ IP doesn’t fall into the wrong hands. In the event of cyber threats, they’ll eliminate any threats quickly to get you back up and running sooner. They’ll keep your software updated to provide less chance of cyber attacks occurring.
And if they provide 24/7 support, this means you’ll always have someone there to fix your problems, keep your systems running, and help you bounce back from any cyber threats that you might otherwise not have been aware of.
Get in touch with Essential IT to learn more about our IT solutions in Sydney, and discover what IT support is really all about.
“Essential IT have been an amazing support partner to our company where IT is not one of our strong points. They are extremely knowledgeable and great at explaining things in layman terms. Always on the lookout to ensure we are up to date with IT infrastructure and continuing to suggest ways to improve. The helpdesk responds in a fast manner and our issues are resolved promptly. I am confident we will have a long standing relationship with Essential IT”
“Essential IT have been a great support for our business over the last few years. Being too small for fund an internal IT team, Essential IT have been an affordable solution to our IT needs. They’ve assisted with server upgrades and replacements, cloud backup solutions, as well as remote monitoring of desktops, laptops and servers (on site and virtual). Without their help, I’m not sure where our business would be.”
“Since our early days in 2009 our business has seen substantial change and growth. During this period Essential IT have gone above and beyond in supporting our teams across all states of Australia. Working in a high pressure industry, with fast paced change, it is important that our business has stable and up-to-date technology, and our teams have the support when they need it. Essential IT deliver this every-time, no challenge too small or too big. Their invaluable advice and guidance have seen our organisation transition to new initiatives that have driven greater stability, efficiency, and security throughout all aspects of our business and I would have no hesitation in recommending Essential IT to anyone looking for a quality provider who listens to your needs and delivers what you want.”
“Essential IT are the best team in the market. Quick and efficient service they are always reliable. Their product knowledge and expertise is second to none. We have been dealing with Steve and his team for a long time know & wouldn’t call anyone else to solve our IT problems and provide our IT solutions for the company and personal needs.”
“Recovery Partners have been supported nationally by the team at Essential IT for over 6 years. They offer a full service providing front line help desk services to server provisioning, hardware supply, security and strategic planning. The service is no fuss and consistently exceeds our expectations and delivery is always well inside our agreed service levels”
“Don’s Tiles Australia Pty Ltd have been using the IT Services of Essential IT for 7 years. We find the team at Essential IT extremely knowledgeable, hardworking and professional and they are able to get our IT problems resolved quickly. The small team also allows us to build a personal working relationship with all the staff members and we find them all very pleasant and helpful. I highly recommend Essential IT.”