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Have Confidence in Your Network
Get peace of mind that our comprehensive IT solutions are working to ensure your network operates as efficiently as possible.
Save Time & Resources
We manage your complete IT needs for you, freeing up your time to concentrate on your business-critical tasks.
See Greater Staff Productivity
We remove the frustrations from your network management and provide proactive support to eliminate unnecessary IT downtime.
You’re too busy to deal with IT problems
IT Problems are inevitable.
Don’t let them steal your time.
Professional IT Support in Wollongong
Great IT support should accelerate your business, not hold it back.
Spend More Time Growing
Spend less time on frustrating IT issues and more time growing your business.
Eliminate Your IT Problems
Ensure your IT problems are dealt with swiftly, every single day of the year. Get unlimited IT support for one low, fixed monthly rate.
Increase Staff Productivity
Fewer IT problems mean employees can work at the speed they’re capable of.
We Don’t Just Solve IT Problems.
We Give You Peace of Mind.
We’ve spent two decades working with Wollongong businesses across every kind of industry, and we have seen every IT problem imaginable
Whatever your IT problem, we have a solution.
Our IT Support Services
Our Proven Process
We undertake a full IT network review to determine where your systems can be optimised.
We develop a tailored plan to improve your IT network, and manage the deployment for you.
We partner with you for the long term to ensure your ongoing IT needs are met.
Let’s discuss a solution custom built to suit your needs
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Small Business IT Support Wollongong
Your Business IT Support in Wollongong
Essential IT is a Managed Service Provider with a solid reputation for providing matchless IT support. We work with small and medium businesses in Wollongong and throughout Australia.
Since 2009 we have been supporting enterprises across the full breadth of industries. We have helped hundreds of enterprises to ensure the smooth running of their technology, and to get the most out of their IT networks.
Essential IT comes highly recommended, with clients able to leverage our many years of experience and understanding of industry best-practice. This all serves to ensure access to the best available systems and processes for your business.
Got a question about our industry-leading support services? Call Essential IT today, and one of our friendly team members will be happy to chat.
IT Support Companies Wollongong
Ensuring your network is always functioning at its best
Many small to medium business owners find themselves spending more time than they would like on resolving technical glitches and IT headaches. Essential IT will prime your network for optimum performance. We’ll ensure issues impacting the performance and reputation of your businesses are effectively managed.
This means you can forget the IT frustrations of the past, and focus your energies on running and growing your business.
Expert staff IT support services
The team at Essential IT comprises help desk technicians, senior engineers and project managers. This team of highly qualified IT professionals brings the diverse range of skills needed to effectively manage any IT issue.
From business-as-usual IT enquiries including backing up data or setting up mailboxes, through to overseeing entire system upgrades. Our team proactively identifies the steps to ensuring your network aligns with your business needs. We’ll expertly manage every aspect of your IT support, from recommending and implementing the most appropriate solutions, to ensuring the buy-in of your team.
And we won’t stop there! We are committed to strategic planning for the long-term, and the ongoing enhancement and evolution of your network.
Professional IT Support in Wollongong
Why Work With Essential IT?
A focus on customer satisfaction
We’re here to take the hassle out of your IT infrastructure management. Let us make sure everything is running as it should be, at all times.
24/7 Technical Support
We go the extra mile to ensure problems cause minimal disruption to your operations. We offer straightforward advice on the most appropriate network solutions.
Wollongong’s IT Experts
From deciding on the right cloud set-up, to the best type of server, extra security measures, or anything in-between, we’re here to help!
IT Support Services to Take Care of your Business
Frequently Asked Questions
The number of support hours provided for managed service clients is unlimited, which essentially means you can call our team as many times as you like!
It’s a great question, particularly while security issues are so top-of-mind amongst businesses. The answer is yes, we provide a fully managed virus / malware protection system as part of our managed service offering. It’s just one of the many security measures our team recommends.
Cloud backups work in a very similar way to traditional backups, however the big difference is that your data is stored outside of your physical server, with a much higher retention period.
From everyday IT enquiries, to end-to-end project management of entire system upgrades … let Essential IT expertly manage every aspect of your network support with our wide-range of services.
Proactive monitoring
Our team monitors your network all day, every day. Issues identified are acted upon swiftly, by applying the most up-to-date knowledge and technical skills. In fact, we’re so efficient that in many cases you won’t even know there was a problem until it has been resolved!
Long-term strategic IT planning
We take a strategic approach and plan for the long-term with fully scalable solutions, for the ongoing betterment and evolution of your network infrastructure. This type of thinking is essential to make sure you have a network set-up that will support the changing requirements of your business over time.
Security
Security, security, security! It’s the word on all of our lips as the shift towards remote working continues. Additional locations and devices bring inherent security risks that need to be acknowledged and evaded. Ongoing security reviews will see all necessary measures put in place to keep your critical business information safe.
- Long-term strategic IT planning
- Desktop support
- IT helpdesk
- Backup and recovery solutions
- Remote and onsite support
- Network maintenance
- 24/7 monitoring
- IT installations
- Wireless networking
- Network consulting
- Cloud services
- Mobile device support
- Network documentation
- Security solutions
- Managed data back-ups
- Disaster recovery planning
- Microsoft 365, SharePoint and OneDrive support
Peace of Mind
Rest assured that your network is being expertly monitored 24/7, 365 days a year. You can count on a team with the most up-to-date technical knowledge to identify and resolve issues swiftly.
Proactive Support
By minimising costly downtime and ensuring business continuity at all times, IT frustrations will become a thing of the past. Enjoy improved efficiencies and boosted productivity, while guaranteeing a positive experience for your people and customers.
Strategic IT Planning
While taking care of any issues that arise today, we’ll also keep one eye on the future. Continually reviewing your technology and making recommendations for improvements will ensure your network evolves to meet the changing needs of your business, staff and customers.
Reducing Operating Costs
With access to enterprise-level support, hardware and software through our extensive network, you’ll enjoy access to industry-leading solutions and the latest technologies. All for a low monthly cost! Whatever your budget or resources, we can tailor a solution to fix your issues and boost the performance of your business.
Key Benefits
- Cost-effective access to enterprise-level support
- 24/7 support, provided by a local Sydney-based team of experts
- Ensuring business continuity
- Improved efficiencies and increased productivity
- A positive experience for staff and customers
- Network improvements to future-proof your business
- Regular security checks and improvements, to keep your business data safe
- Solutions to enable remote working and mobility
- Allows you to focus on running your business, not technology frustrations
Yes! We provide comprehensive support relating to the use of Microsoft 365 post-implementation. As a matter of course, we discuss with all clients the type of support they will require beyond the roll-out of any new application.
Yes we do. Our support team is available 24/7, 365 days a year.
No there is not. You could have hundreds of employees right across the country or be a sole operator just starting out, and we would enjoy being on the journey with you.
Enjoy the confidence that comes with knowing you have an IT support partner who understands your business needs. We’ll continually work to ensure your technology is running smoothly, and is accessible whenever you need it!
Contact Essential IT to learn more about our IT Solutions in Sydney, and how our team can make your life easier.
- Focus on strategic priorities while ensuring efficient operations
- Easily respond to infrastructure demands by meeting Service Level Agreements
- Proactively detect and resolve new threats
- Predict and resolve issues faster through automation
- Streamline and simplify management of new technologies
- Speed new technology adoption within the organisation
Contact Essential IT Today
Own less, do more. Zero infrastructure, zero worries.
