We’ve spent two decades working with Wollongong businesses across every kind of industry, and we have seen every IT problem imaginable
Whatever your IT problem, we have a solution.
We undertake a full IT network review to determine where your systems can be optimised.
We develop a tailored plan to improve your IT network, and manage the deployment for you.
We partner with you for the long term to ensure your ongoing IT needs are met.
Essential IT is a Managed Service Provider with a solid reputation for providing matchless IT support. We work with small and medium businesses in Wollongong and throughout Australia.
Since 2009 we have been supporting enterprises across the full breadth of industries. We have helped hundreds of enterprises to ensure the smooth running of their technology, and to get the most out of their IT networks.
Essential IT comes highly recommended, with clients able to leverage our many years of experience and understanding of industry best-practice. This all serves to ensure access to the best available systems and processes for your business.
Got a question about our industry-leading support services? Call Essential IT today, and one of our friendly team members will be happy to chat.
Many small to medium business owners find themselves spending more time than they would like on resolving technical glitches and IT headaches. Essential IT will prime your network for optimum performance. We’ll ensure issues impacting the performance and reputation of your businesses are effectively managed.
This means you can forget the IT frustrations of the past, and focus your energies on running and growing your business.
The team at Essential IT comprises help desk technicians, senior engineers and project managers. This team of highly qualified IT professionals brings the diverse range of skills needed to effectively manage any IT issue.
From business-as-usual IT enquiries including backing up data or setting up mailboxes, through to overseeing entire system upgrades. Our team proactively identifies the steps to ensuring your network aligns with your business needs. We’ll expertly manage every aspect of your IT support, from recommending and implementing the most appropriate solutions, to ensuring the buy-in of your team.
And we won’t stop there! We are committed to strategic planning for the long-term, and the ongoing enhancement and evolution of your network.
The number of support hours provided for managed service clients is unlimited, which essentially means you can call our team as many times as you like!
It’s a great question, particularly while security issues are so top-of-mind amongst businesses. The answer is yes, we provide a fully managed virus / malware protection system as part of our managed service offering. It’s just one of the many security measures our team recommends.
Cloud backups work in a very similar way to traditional backups, however the big difference is that your data is stored outside of your physical server, with a much higher retention period.
From everyday IT enquiries, to end-to-end project management of entire system upgrades … let Essential IT expertly manage every aspect of your network support with our wide-range of services.
Our team monitors your network all day, every day. Issues identified are acted upon swiftly, by applying the most up-to-date knowledge and technical skills. In fact, we’re so efficient that in many cases you won’t even know there was a problem until it has been resolved!
Long-term strategic IT planning
We take a strategic approach and plan for the long-term with fully scalable solutions, for the ongoing betterment and evolution of your network infrastructure. This type of thinking is essential to make sure you have a network set-up that will support the changing requirements of your business over time.
Security, security, security! It’s the word on all of our lips as the shift towards remote working continues. Additional locations and devices bring inherent security risks that need to be acknowledged and evaded. Ongoing security reviews will see all necessary measures put in place to keep your critical business information safe.
Peace of Mind
Rest assured that your network is being expertly monitored 24/7, 365 days a year. You can count on a team with the most up-to-date technical knowledge to identify and resolve issues swiftly.
By minimising costly downtime and ensuring business continuity at all times, IT frustrations will become a thing of the past. Enjoy improved efficiencies and boosted productivity, while guaranteeing a positive experience for your people and customers.
Strategic IT Planning
While taking care of any issues that arise today, we’ll also keep one eye on the future. Continually reviewing your technology and making recommendations for improvements will ensure your network evolves to meet the changing needs of your business, staff and customers.
Reducing Operating Costs
With access to enterprise-level support, hardware and software through our extensive network, you’ll enjoy access to industry-leading solutions and the latest technologies. All for a low monthly cost! Whatever your budget or resources, we can tailor a solution to fix your issues and boost the performance of your business.
Yes! We provide comprehensive support relating to the use of Microsoft 365 post-implementation. As a matter of course, we discuss with all clients the type of support they will require beyond the roll-out of any new application.
Yes we do. Our support team is available 24/7, 365 days a year.
No there is not. You could have hundreds of employees right across the country or be a sole operator just starting out, and we would enjoy being on the journey with you.
Enjoy the confidence that comes with knowing you have an IT support partner who understands your business needs. We’ll continually work to ensure your technology is running smoothly, and is accessible whenever you need it!
Contact Essential IT to learn more about our IT Solutions in Sydney, and how our team can make your life easier.
“Essential IT have been an amazing support partner to our company where IT is not one of our strong points. They are extremely knowledgeable and great at explaining things in layman terms. Always on the lookout to ensure we are up to date with IT infrastructure and continuing to suggest ways to improve. The helpdesk responds in a fast manner and our issues are resolved promptly. I am confident we will have a long standing relationship with Essential IT”
“Essential IT have been a great support for our business over the last few years. Being too small for fund an internal IT team, Essential IT have been an affordable solution to our IT needs. They’ve assisted with server upgrades and replacements, cloud backup solutions, as well as remote monitoring of desktops, laptops and servers (on site and virtual). Without their help, I’m not sure where our business would be.”
“Since our early days in 2009 our business has seen substantial change and growth. During this period Essential IT have gone above and beyond in supporting our teams across all states of Australia. Working in a high pressure industry, with fast paced change, it is important that our business has stable and up-to-date technology, and our teams have the support when they need it. Essential IT deliver this every-time, no challenge too small or too big. Their invaluable advice and guidance have seen our organisation transition to new initiatives that have driven greater stability, efficiency, and security throughout all aspects of our business and I would have no hesitation in recommending Essential IT to anyone looking for a quality provider who listens to your needs and delivers what you want.”
“Essential IT are the best team in the market. Quick and efficient service they are always reliable. Their product knowledge and expertise is second to none. We have been dealing with Steve and his team for a long time know & wouldn’t call anyone else to solve our IT problems and provide our IT solutions for the company and personal needs.”
“Recovery Partners have been supported nationally by the team at Essential IT for over 6 years. They offer a full service providing front line help desk services to server provisioning, hardware supply, security and strategic planning. The service is no fuss and consistently exceeds our expectations and delivery is always well inside our agreed service levels”
“Don’s Tiles Australia Pty Ltd have been using the IT Services of Essential IT for 7 years. We find the team at Essential IT extremely knowledgeable, hardworking and professional and they are able to get our IT problems resolved quickly. The small team also allows us to build a personal working relationship with all the staff members and we find them all very pleasant and helpful. I highly recommend Essential IT.”