1300 277 477

IT Support Sydney

From resolving one-off IT issues, to providing ongoing expert support to meet all your network requirements. Essential IT has the skills and knowledge to make sure your IT infrastructure sets your business up for success!

Claim Your Free IT Network Review

Claim Free IT Network Audit Today

We take the time to get to know your current network set-up, business challenges and future goals. This helps us identify key areas for improvement. A free network audit will tell us everything we need to know. It will enable us to offer a comprehensive list of IT infrastructure recommendations that will help grow your business. Security issues are likely to remain top-of-mind as staff continue to access company data remotely. Our team can therefore conduct a security-specific audit, to detect and help mitigate risks.

Small Business IT Support Sydney

How Can IT Support Improve My Business?

Peace of Mind

Rest assured that your network is being expertly monitored 24/7, 365 days a year. You can count on a team with the most up-to-date technical knowledge to identify and resolve issues swiftly.

Proactive Support

By minimising costly downtime and ensuring business continuity at all times, IT frustrations will become a thing of the past. Enjoy improved efficiencies and boosted productivity, while guaranteeing a positive experience for your people and customers.

Strategic IT Planning

While taking care of any issues that arise today, we’ll also keep one eye on the future. Continually reviewing your technology and making recommendations for improvements will ensure your network evolves to meet the changing needs of your business, staff and customers.

Reducing Operating Costs

With access to enterprise-level support, hardware and software through our extensive network, you’ll enjoy access to industry-leading solutions and the latest technologies. All for a low monthly cost!  Whatever your budget or resources, we can tailor a solution to fix your issues and boost the performance of your business.

Key Benefits

  • Cost-effective access to enterprise-level support
  • 24/7 support, provided by a local Sydney-based team of experts
  • Ensuring business continuity
  • Improved efficiencies and increased productivity
  • A positive experience for staff and customers
  • Network improvements to future-proof your business
  • Regular security checks and improvements, to keep your business data safe
  • Solutions to enable remote working and mobility
  • Allows you to focus on running your business, not technology frustrations

IT Support Companies Sydney

Ensuring your network is always functioning at its best

Many small to medium business owners find themselves spending more time than they would like on resolving technical glitches and IT headaches. Essential IT will prime your network for optimum performance. We’ll ensure issues impacting the performance and reputation of your businesses are effectively managed. 

This means you can forget the IT frustrations of the past, and focus your energies on running and growing your business.

Expert staff IT support services

The team at Essential IT comprises help desk technicians, senior engineers and project managers. This team of highly qualified IT professionals brings the diverse range of skills needed to effectively manage any IT issue.

From business-as-usual IT enquiries including backing up data or setting up mailboxes, through to overseeing entire system upgrades. Our team proactively identifies the steps to ensuring your network aligns with your business needs. We’ll expertly manage every aspect of your IT support, from recommending and implementing the most appropriate solutions, to ensuring the buy-in of your team.

And we won’t stop there! We are committed to strategic planning for the long-term, and the ongoing enhancement and evolution of your network.

Professional IT Support in Sydney’s CDB

Why Work With Essential IT?

A focus on customer satisfaction

Through our commitment to customer service and ultimate responsiveness, our goal is to become a trusted extension of your team. We’re here to take the hassle out of your IT infrastructure management. Let us make sure everything is running as it should be, at all times.

24/7 Technical Support

At Essential IT we care about providing our clients with the tools to ensure the success of their business. We will always go the extra mile to ensure problems cause minimal disruption to your operations. We offer straightforward advice on the most appropriate network solutions.

Sydney’s IT Experts

We are a local team with global knowledge. We pride ourselves on offering the most informed and up-to-the-second advice. From deciding on the right cloud set-up, to the best type of server, extra security measures, or anything in-between, we’re here to help!

Small Business IT Support Sydney

How can Essential IT save my business stress?

Enjoy the confidence that comes with knowing you have an IT support partner who understands your business needs. We’ll continually work to ensure your technology is running smoothly, and is accessible whenever you need it!

Contact Essential IT to learn more about our IT Solutions in Sydney, and how our team can make your life easier.

  • Focus on strategic priorities while ensuring efficient operations
  • Easily respond to infrastructure demands by meeting Service Level Agreements
  • Proactively detect and resolve new threats
  • Predict and resolve issues faster through automation
  • Streamline and simplify management of new technologies
  • Speed new technology adoption within the organisation

Your Business IT Support in Sydney

Essential IT is a Managed Service Provider with a solid reputation for providing matchless IT support. We work with small and medium businesses in Sydney and throughout Australia.

Since 2009 we have been supporting enterprises across the full breadth of industries. We have helped hundreds of enterprises to ensure the smooth running of their technology, and to get the most out of their IT networks.

Essential IT comes highly recommended, with clients able to leverage our many years of experience and understanding of industry best-practice. This all serves to ensure access to the best available systems and processes for your business.

Got a question about our industry-leading support services? Call Essential IT today, and one of our friendly tesm members will be happy to chat.

IT Support Services to Take Care of your Business

Our IT Support Services in Sydney include:

Microsoft 365 support

As businesses seek out new ways to continue enabling their teams to work remotely, Microsoft 365 has proven invaluable to aid mobility and collaboration.

This comprehensive solution offers secure access to all business data from any device. It also offers features including virtual meetings, live document editing and instant messaging.

No matter how dispersed your team, productivity need not be impacted. The best news is there’s no need to worry about the complexities of migrating your information and people onto your new platform. Essential IT will seamlessly manage the entire process and have you up and running in next to no time.


Additional remote working, extra devices and multiple locations bring extra security risks that need to be identified, considered and mitigated.

Ongoing security reviews are crucial in today’s rapidly evolving IT landscape. Our team will make sure all measures are in place to keep your critical business information safe.

Our proactive and forward-thinking approach will ensure potential hazards are handled before they have the opportunity to cause business disruption.

We even offer staff training on security issues, so your people will know what to look out for and help detect potential threats!

General desktop and staff support

Our friendly and skilled local support team is on-hand via our service desk 24/7, 365 days a year. We are here to respond to any IT query or issue your team may have. Whatever the problem, we remain committed to offering the most effective solutions, delivered remotely or by visiting you on-site.

Desktop support means the responsibility of monitoring, maintaining and updating all PCs, laptops, tablets and mobile devices is placed into our expert hands.

  • Strategic IT planning, over the long-term
  • Data management, protection and recovery
  • Regular security checks
  • Server management and support
  • Cloud services recommendation and migration support
  • Desktop support
  • Internet support
  • Process streamlining and automation
  • Microsoft 365, SharePoint and OneDrive
  • Network setup and support
  • File collaboration solutions
  • Remote working support
  • Recommending, sourcing and implementing software and hardware
  • Offsite and onsite IT support

Frequently Asked Questions

The number of support hours provided for managed service clients is unlimited, which essentially means you can call our team as many times as you like!

It’s a great question, particularly while security issues are so top-of-mind amongst businesses. The answer is yes, we provide a fully managed virus / malware protection system as part of our managed service offering. It’s just one of the many security measures our team recommends.

Cloud backups work in a very similar way to traditional backups, however the big difference is that your data is stored outside of your physical server, with a much higher retention period.

Yes! We provide comprehensive support relating to the use of Microsoft 365 post-implementation. As a matter of course, we discuss with all clients the type of support they will require beyond the roll-out of any new application.

Yes we do. Our support team is available 24/7, 365 days a year.

No there is not. You could have hundreds of employees right across the country or be a sole operator just starting out, and we would enjoy being on the journey with you.

Contact Essential IT Today


Own less, do more. Zero infrastructure, zero worries.