Please find below additional questions that may benefit your Customers. This may be used on the website or corporate brochures.
Our packages are very easy and simple. $2.00 per PC per day over a 30 day month, $5.00 Per server per day over a 30 day month and $1.00 per peripheral that we need to manage per day over a 30 day month.
We understand that all clients are different, so this can be tailored if a client has specific requirements.
Our plans are based on a 30 day month.
Yes we can offer long term contracts from 2 -5 years and we can tailor these to the clients needs.
We have no call out rate for clients within the Sydney Region. For clients outside of this we can tailor a package that works for them.
Yes. We are partnered with Apple Business.
Yes we work with Linux systems.
We have 10 staff members, these range from technicians, developers, SQL Managers and Project Managers.
MCSA: Windows 10, MCSA: Office 365, MCSA Credit Exam 70-740: Windows Server 2016, IASO Cloud IaaS, Diploma in Network Engineering, ITIL Foundation, Degree in Computer Science, SQL Server 2016, Database foundations, designing database solutions 2016, MCP, Angularjs Live Project On Udemy, Certified Scrum Master, Project Management, Time Management.
These our outlined in our contract.
Yes we have a range of Cloud servers from Office 365 to fully managed cloud systems.
Yes we do, we offer a fully managed Malware service.
Yes we can offer offsite cloud backup services with 7 year retention period.
Yes. We are partnered with a range of vendors that allows us to purchase products on your behalf at a great rate.
Yes, we can manage external providers to make sure your issues are resolved.
Yes, we offer Ad hoc service to clients.
Our charge is per device.
Yes, our server pricing is $5 per server per day over a 30 day month.
When we purchase a device our setup cost is including in the device cost, if it needs to be setup onsite then that is an hourly charge.
Yes we do, fully managed.
(During business hours/onsite, business hours/offsite, after hours/onsite, after hours/offsite) $165 p/h during business hours, $247.50 p/h out of hours.
It is a part of our package deal, all supported devices have “screen connect” setup.
We service all areas in Sydney. We are based in the Sutherland Shire.
“Essential IT have been an amazing support partner to our company where IT is not one of our strong points. They are extremely knowledgeable and great at explaining things in layman terms. Always on the lookout to ensure we are up to date with IT infrastructure and continuing to suggest ways to improve. The helpdesk responds in a fast manner and our issues are resolved promptly. I am confident we will have a long standing relationship with Essential IT”
“Essential IT have been a great support for our business over the last few years. Being too small for fund an internal IT team, Essential IT have been an affordable solution to our IT needs. They’ve assisted with server upgrades and replacements, cloud backup solutions, as well as remote monitoring of desktops, laptops and servers (on site and virtual). Without their help, I’m not sure where our business would be.”
“Since our early days in 2009 our business has seen substantial change and growth. During this period Essential IT have gone above and beyond in supporting our teams across all states of Australia. Working in a high pressure industry, with fast paced change, it is important that our business has stable and up-to-date technology, and our teams have the support when they need it. Essential IT deliver this every-time, no challenge too small or too big. Their invaluable advice and guidance have seen our organisation transition to new initiatives that have driven greater stability, efficiency, and security throughout all aspects of our business and I would have no hesitation in recommending Essential IT to anyone looking for a quality provider who listens to your needs and delivers what you want.”
“Essential IT are the best team in the market. Quick and efficient service they are always reliable. Their product knowledge and expertise is second to none. We have been dealing with Steve and his team for a long time know & wouldn’t call anyone else to solve our IT problems and provide our IT solutions for the company and personal needs.”
“Recovery Partners have been supported nationally by the team at Essential IT for over 6 years. They offer a full service providing front line help desk services to server provisioning, hardware supply, security and strategic planning. The service is no fuss and consistently exceeds our expectations and delivery is always well inside our agreed service levels”
“Don’s Tiles Australia Pty Ltd have been using the IT Services of Essential IT for 7 years. We find the team at Essential IT extremely knowledgeable, hardworking and professional and they are able to get our IT problems resolved quickly. The small team also allows us to build a personal working relationship with all the staff members and we find them all very pleasant and helpful. I highly recommend Essential IT.”