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Level 2 Service Desk Technician – Full Time
About Us
Essential IT Group is a Managed Services Provider delivering IT Services to businesses throughout the Sydney region.
Essential IT Group is seeking a Service Desk professional for a Full-Time role, located in our Kirrawee office in the Sutherland Shire.
About The Role
As the Service Desk Technician, you will be maintaining the design, integrity and implementation of our client’s IT infrastructure, as well as handling first and second level support of service requests, along with the following duties;
- Performing a variety of level 1 – 2 support across a variety of technologies and fulfilling requests in a timely manner
- Supporting Servers, Desktops and applications within a Microsoft Active Directory and Exchange online environments.
- Be a point of contact for incoming requests via email and phone.
- Be able to multi-task, and adapt to changes quickly
- Monitoring of business-critical systems and identifying and resolving potential issues
- Project and Team work to prepare and roll out solutions to our clients.
- Travel to client sites if required.
What we Require from You
- Minimum 3 years experience in a Service Desk environment.
- Excellent communication and customer service skills.
- General Knowledge of technical infrastructure from Desktop to Firewall, including LAN & WAN principles.
- The ability to work independently and take initiative in a fast-paced environment.
- A solid work ethic and the desire to learn and develop.
- Advanced understanding of Microsoft technologies, including Microsoft 365
- Previous experience with VMWare environments desirable but not essential.
- Experience in using ConnectWise Manage and Automate desirable but not essential.
Benefits
- Up to $65k + Super
- Mobile Phone provided.
- Laptop Provided
- Employee training encouraged and supported.
- Great team culture.
Please email your resume and cover letter to info@essentialit.com.au. If you have been successful, you will be contacted by phone.
For more information, please do not hesitate to contact us at info@essentialit.com.au.
We look forward to receiving your application.
IT Service Manager – Full Time
About Our Company
Essential IT is a full-service IT and technology solutions provider for businesses around the Sydney and Sutherland Shire area. Since our establishment in 2009, we have provided professional on-site and remote technology assistance to our clients to solve their needs. We specialise in delivering professional, custom cloud and management solutions that are specific in solving our client’s business objectives.
An exciting opportunity for an experienced IT Service Manager to oversee the deliveries of our services has become available.
About The Role
- You will organise, implement and directly manage tasks and projects and drive continuous improvement in operations.
- You will manage the Service Delivery team to ensure the delivery of customer SLA’s are maintained at a high level to our clients.
- You will lead the day-to-day operations of the Service Delivery team to ensure effective communication, collaboration and culture to maintain a high level of performance, including the management of operational and staff issues.
- You will liaise with clients to manage expectations and guide them across strategic plans with exceptional customer service to build and maintain client relationships.
- You will maintain and continually improve customer satisfaction.
Skills & Experience
- 3+ years experience as an IT Service Manager with proven ability in leadership, team and project management.
- A strong technical knowledge in the development, management and maintenance of IT systems, infrastructure and services.
- Exceptional interpersonal and customer service skills with proven ability to manage customer relationships and understand the needs of clients.
- All candidates must currently be based in Sydney will full Australian working rights.
Benefits & Perks
We are a dynamic and diverse team with an amazing company culture. There is strong potential for career progression and advancement of your skills and capabilities.
Please email your resume and cover letter to info@essentialit.com.au. If you have been successful, you will be contacted by phone.
For more information, please do not hesitate to contact us at info@essentialit.com.au.
We look forward to receiving your application.
“Essential IT have been an amazing support partner to our company where IT is not one of our strong points. They are extremely knowledgeable and great at explaining things in layman terms. Always on the lookout to ensure we are up to date with IT infrastructure and continuing to suggest ways to improve. The helpdesk responds in a fast manner and our issues are resolved promptly. I am confident we will have a long standing relationship with Essential IT”
True Blue Chemicals
http://www.truebluechemicals.com.au
“Essential IT have been a great support for our business over the last few years. Being too small for fund an internal IT team, Essential IT have been an affordable solution to our IT needs. They’ve assisted with server upgrades and replacements, cloud backup solutions, as well as remote monitoring of desktops, laptops and servers (on site and virtual). Without their help, I’m not sure where our business would be.”
Fanfirm
http://www.fanfirm.com/
“Since our early days in 2009 our business has seen substantial change and growth. During this period Essential IT have gone above and beyond in supporting our teams across all states of Australia. Working in a high pressure industry, with fast paced change, it is important that our business has stable and up-to-date technology, and our teams have the support when they need it. Essential IT deliver this every-time, no challenge too small or too big. Their invaluable advice and guidance have seen our organisation transition to new initiatives that have driven greater stability, efficiency, and security throughout all aspects of our business and I would have no hesitation in recommending Essential IT to anyone looking for a quality provider who listens to your needs and delivers what you want.”
Brad Honeyman
CEO of AJ Grant Group
https://ajgrantgroup.com.au/
“Essential IT are the best team in the market. Quick and efficient service they are always reliable. Their product knowledge and expertise is second to none. We have been dealing with Steve and his team for a long time know & wouldn’t call anyone else to solve our IT problems and provide our IT solutions for the company and personal needs.”
Matt Rogerson
Director of faraday electrical
http://faraday.net.au/
“Recovery Partners have been supported nationally by the team at Essential IT for over 6 years. They offer a full service providing front line help desk services to server provisioning, hardware supply, security and strategic planning. The service is no fuss and consistently exceeds our expectations and delivery is always well inside our agreed service levels”
Phil James
CFO of Recovery partners
https://www.rrp.com.au/
“Don’s Tiles Australia Pty Ltd have been using the IT Services of Essential IT for 7 years. We find the team at Essential IT extremely knowledgeable, hardworking and professional and they are able to get our IT problems resolved quickly. The small team also allows us to build a personal working relationship with all the staff members and we find them all very pleasant and helpful. I highly recommend Essential IT.”
Angelo Angelillio
general manager of dons tiles
http://www.donstiles.com.au/
Own less, do more. Zero infrastructure, zero worries.
