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IT Support & Services

IT Company Sydney

Partner with Sydney’s best IT support company! Essential IT is passionate about working with Sydney businesses across all industries, and equipping them with the tools they need to make sure their network drives success.

Over the past two decades, we have developed a solid reputation for working with clients in various capacities – from resolving single problems on an ad-hoc basis, to providing support in an ongoing capacity across the entire range of IT needs.

Claim Free IT Network Audit Today

 Essential IT will work to develop a comprehensive understanding of your current IT situation, challenges and goals. We’ll take these insights and use them to offer expert recommendations for customised services and improvements to your network infrastructure.

In the current climate, we understand security issues are of paramount importance, as demand for remote access to company data increases. For this reason, we offer a security-specific audit, to identify potential threats and the steps that will mitigate them.

IT Support Services

How Can Essential IT Support My Business?

Protect your business

Regular security reviews are more vital today than ever before. They allow us to make sure all steps are taken to protect your critical business information from external cyber threats.

Proactive IT monitoring, 24/7

Enjoy the reassurance that comes from knowing your network is monitored by a team of experts, every hour of every day. Our matchless understanding allows us to recognise and resolve problems quickly!

Stabilise your network and improve performance

By allowing our people to make recommendations for appropriate network improvements, frustrations are reduced and downtime is minimised. The result? Increased productivity and a better experience for your team and customers!

Regular Data Backups

If disaster strikes your network, you’ll want to be confident that your business data is safely backed up – otherwise, the consequences could be devastating. Essential IT’s regular managed back-ups will minimise expensive downtime and reputation damage.

Emergency Disaster Recovery Plans

Regular managed backups, ongoing network monitoring, and strategic contingency planning – these are the steps that will enable your business to rebound quickly following system failure or cyber breach.

General Staff & Desktop Support

Whatever the nature of your IT issue, our friendly and dependable team is on-hand to offer a solution. Meanwhile, our desktop support service takes responsibility for monitoring, maintaining and updating all devices in your network.

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Partner with the best IT Support Company

Place your IT services, networks and data into safe hands

Our team prides itself on offering the most informed and current advice, from identifying tools for remote collaboration, to boosting security, recommending server upgrades, and anything in between. Together we have a varied range of skills, experience and expertise covering the entire spectrum of IT matters.

We take a proactive approach to the management of problems as they arise, and will make sure your network is set-up for optimum performance. Enterprise-level support, hardware and software is readily available thanks to the strength of our internal team and external network of partners and suppliers. Essential IT customers therefore enjoy the benefits of cutting-edge solutions and the latest technologies, all at cost-effective prices.

Providing trustworthy support that you can count on

Essential IT is Sydney’s trusted IT consulting company. We’ve been around since 2009 and during that time we really have seen and done it all! Our people have witnessed IT trends come and go, technologies develop exponentially, and an IT landscape that’s evolving at an ever-increasing pace. Throughout, we have been trusted by clients to support them in getting the best out of their networks.

We’re proud that so many businesses see us as a vital extension of their own teams. We are renowned for our responsiveness, and ability to deliver high quality results, on deadline, every time. In addition, our certifications from the likes of Microsoft and other credible names in the technology world offer further reassurance that you can put your trust in us!

Friendly and Professional IT Support

Why Work With Essential IT?

24/7 Peace of Mind

Because our friendly team members are always contactable, you can rest assured that IT glitches will be acted upon in a timely fashion, no matter what time of the day or night. Many problems can be resolved remotely, but if we’re needed onsite we’ll deploy a technician to pay a visit straight away.

Transparent Billing

At the start of every project we’ll outline exactly what’s involved, the associated costs, and what you can expect for your money ... so there will be no nasty surprises! All invoices are fully itemised, and our team is happy to answer billing-related enquiries if any details are unclear.

Sydney Based Team

Essential IT provides support services to small and medium businesses across Sydney and throughout Australia. All our experts are based right here on Aussie soil, so you can be sure whoever you speak to will have a thorough understanding of the local IT landscape.

IT Support Services to Take Care of your Business

Our IT Support Services include

End-to-End IT Infrastructure Management

Whether it’s those one-off, everyday IT enquiries, or full-service project management of a system upgrade, Essential IT will work with you to make sure all solutions support your business goals. We seamlessly manage every stage of every project, from identifying areas for improvement, to recommending and rolling-out appropriate solutions, and even working with your team to secure buy-in.

Cloud Services – Solutions and Migration

If you’re not already there, it won’t be long before you’re adopting cloud-based solutions as part of your IT infrastructure. There are lots of options available, from public, to private, to hybrid solutions that incorporate elements of both. Every business is different, which is why we make recommendations for custom solutions that will best suit your individual circumstances.

Microsoft 365 Support

Businesses Australia-wide and throughout the world are continuing to seek effective methods of secure remote access to company information, and opportunities for collaboration. At Essential IT, we highly recommend Microsoft 365, thanks to its powerful suite of features including virtual meetings, live document editing and instant messaging. It’s a hugely effective means of ensuring a dispersed team does not mean reduced productivity. And by allowing our people to manage the implementation, you’ll be up and running before you know it!

Frustration-Free Solutions

Essential IT support services are designed to remove the frustrations from your network management with solutions that are flexible, scalable and customised.

  • Strategic IT planning, over the long-term
  • Data management, protection and recovery
  • Regular security checks
  • Server management and support
  • Cloud solutions and migration
  • Desktop support
  • Internet support
  • Process streamlining and automation
  • Microsoft 365, SharePoint and OneDrive
  • Network setup and support
  • File collaboration solutions
  • Remote working support
  • Advanced virus, hacker and malware protection
  • Recommending, sourcing and implementing software and hardware

Frequently Asked Questions

One of the main reasons business owners engage external IT support is to get back the time they spend resolving frustrating network headaches. These hours can be better spent on running and growing your business, without the need to worry that network issues will impact on your team’s productivity and reputation.

The truthful answer to this question is that if you have an IT problem, we can solve it for you no matter what it is. Thanks to the diverse skills of our team, we can expertly handle everything from everyday enquiries like setting up new mailboxes or resolving access issues, to the full service management of major network projects. 

Don’t panic! Our professional team of affable experts remains on call 24 hours per day, seven days per week, 365 days per year. So no matter when a problem arises, we’ll be ready and waiting to resolve it for you, with a smile!

Absolutely! When clients come to us looking for answers to performance issues we’ll consider all possibilities. Often outdated systems or legacy hardware and software are to blame for slowing your network down, which thankfully can be easily fixed.  


By understanding your current and anticipated IT requirements, we can retool unwieldy systems into lean and efficient technology assets. We’ll make sure your network is upgraded in a way that will deliver the necessary improvements in the immediate, short and long-term.

Known for its strategic thinking, Essential IT is the ideal partner to consider the future. and develop a forward-looking plan for your IT network. This plan will accommodate your expected future growth and development. In most instances, the solutions we recommend are fully scalable, so can easily be ramped up (or down!) as required.

Yes. As more of us continue to work remotely, the extra locations and devices involved carry additional security risks that need to be identified and protected against. By taking a forward-thinking approach to security, we can put measures in place that will ensure potential security breaches are stopped in their tracks before they have chance to disrupt your business.


Own less, do more. Zero infrastructure, zero worries.